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The Relationship Between Customer Loyalty and Customer Retention

Online sales totaled $4.28 trillion worldwide in 2020. Experts at Statista also predict that this figure will rise to $6.388 trillion in 2024. This...

CXBuzz Interview with Mayte Alquicira Chávez, Loyalty and CX Manager at Cinépolis Cinemas USA

Hi Mayte, tell us about yourself and your background. I was born and raised in Mexico and, throughout my personal and professional life, I’ve had...

Are you designing your experiences for customer loyalty or for customer retention?

Last week, I worked at the Philz coffee shop in my neighborhood, where there was a line of patrons waiting 15 to 20 minutes...

5 Keys To Customer Loyalty

When it comes to growth and sustainability, the world around us continues to evolve. One aspect that has remained constant is how valuable a...

Why Customer Retention and Loyalty Are Lagging Indicators and What CX Metrics Can Be Used as Leading Indicators

Often as Customer Success professionals we set our eyes on the north star metrics of customer retention and customer loyalty, however it’s important to...

Customer Loyalty – How Do You Build Your Tribe?

Outside of my customer focused business world, I have always taken a keen interest in sport - both as a participant and as a...

Customer Retention Is Not (In Fact) Loyalty

How many times have you heard the sentences: “we need to retain our customers for longer” or “our objective is to reduce the churn...

Ethics and Social Responsibility Are Increasingly Influencing Customer Loyalty

With word of mouth and product reviews being readily available to consumers, business ethics and values are becoming increasingly more important for customers when...

CXBuzz Interview With Dilpreet Singh, Head of CRM, Loyalty & Customer analytics at The Oberoi Group

Hi Dilpreet, tell us about yourself, your background? I am a seasoned professional with over 16 years of experience across varied industries like Hospitality, QSR,...

Poor Customer Experience Affects Customer Loyalty, Study Confirms

One in three consumers have considered leaving a brand due to poor CX services and another 65% have acted on that consideration, according to...
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