The carpet cleaning innovator also cuts agitation of agents working remotely using Bright Pattern Contact Center
Zerorez Atlanta, a new-age carpet cleaning company has collaborated with Bright Pattern Contact Center to offer customer service over digital as well as traditional channels utilizing 100% workforce working remotely.
Bright Pattern is a leading cloud contact center software powered by Artificial Intelligence. The software is providing a personalized customer experience to Zerorez’s customers over inbound and outbound voice and chat communication. Before this collaboration, there were reports of agitation and outages lasting for about 5 hours and more, disrupting the customer service drastically. Also, the previous cloud center did not allow remote operations.
Zerorez’s Operations Improved with Bright Pattern Software
With complaints from agents reducing by 75% in the first month of usage of Bright Pattern, Zerorez may deploy more services from the company to make their customer experience better and seamless. Zerorez Atlanta has already saved an average of up to 40 dollars/ agent per month since moving to Bright Pattern. Plus, Bright Pattern’s software automatically diagnosed connectivity issues for remote workers and notified Zerorez Atlanta agents issues occurred.
In the coming days, Zerorez plans to use Artificial Intelligence to enhance its customer experience via chatbots and live chats on its websites.