Dynamics 365 Gains Real-Time Customer Journey Orchestration Capabilities
The new capabilities aim to allow customer experience teams to involve customers in real-time. The engagement level will depend upon the interactions taken place over marketing, sales, commerce, and services and enable the teams to win customer loyalty in a reduced time. To gain real-time customer journey arrangements, the teams will use Artificial Intelligence and create personalized experiences over various touchpoints. This will enable the organizations to earn customer trust.
Real-Time Survey Among New Additions
Microsoft is also updating the Dynamics 365 Customer Voice with real-time survey capabilities. As a part of Dynamics 365 Marketing, businesses will be able to create automated campaigns according to the survey-reports.
The new additions can access deeper insights from eco-system-wide data and new destinations like Microsoft Advertising and even third-party services.
The other updates from the conference include:
- Introduction of Microsoft Dynamics 365 Intelligent Order Management, allowing organizations to organize fulfillment and automate it with a rule-based system.
- Tighter collaboration between Dynamics and Microsoft Teams to make it easy to interact and collaborate from one workspace.
- Introduction of a new team to help sellers use Teams chat directly in Dynamics 365 sales