More than 12 Messaging Channels to Cover Customer Engagement
The leading customer engagement platform Quiq has acquired Snaps, a company that offers Conversational AI and NLP-powered automation. The partnership aims to deliver the most robust and complete conversational engagement solution to enterprises. Besides, it will also empower digital conversations by deploying AI and asynchronous messaging.
Details of the Acquisition:
Together, the companies have boosted the sales and operational efficiency of the businesses by enhancing the customer experience. The Snaps AI-based conversational platform has enabled eCommerce companies to increase their sales by 300%, with 85% inbound inquiries resolved and CSAT scores raised by 15 points. At the same time, enterprises using Quiq’s asynchronous messaging platform have seen a 20-30% reduction in calls, improving the executive efficiency by 3 times and scaling up the CSAT points up to 20.
More than 12 messaging channels will be covered to empower companies with conversational commerce and digital conversations that are aimed to improve the operational efficiency of the agents and better the overall customer experience
Christian Brucculeri, CEO of Snaps, said that the company is excited to join hands with Quiq and deliver next-generation customer communication channels.