Privacy Policy

Privacy Policy

This Privacy Policy is applicable to the use CXBuzz’s public site: (“Public Site”) and to the use of CXBuzz’s Services. The term “Service/s” refers to CXBuzz’s Software as a Service software application/s, accessible on-line on a subscription basis. 

CXBuzz values your privacy. This policy explains how we collect, use, share, and protect information that we access from you through our Public Site and through the CXBuzz Services. This Privacy Policy applies to visitors, users, and anyone else who accesses the Public Site publicly and, as specifically noted below, to Users who access the Services. 

Using the Public Site or the Services means that you have consented to our terms. If you do not agree with the information provided in this Policy, please do not use the Public Site or, if you are a User, do not use the CXBuzz Services. 

Using our Services requires entering into an agreement with us to become a customer (“Agreement”), and the information that you share with us through our Services or derive from our Services is governed by the terms of that applicable Agreement. Use of the Services may require the following information for logging in, validation of use, and to utilize the functionality of the Services: Username, User email address and User phone number. Also, in connection with CXBuzz Services, privacy protections are provided as required by applicable law. 

As required by GDPR standards, we are compliant as further described in our GDPR statement, which is available to you upon request. 

How CXBuzz Collects Your Information 

There are three categories of information that we collect from you: 

  • Given Information: Information that you provide us explicitly, such as when filling out a registration form, registering for an event, or asking for information. For clarity, we refer to this as Given Information because you gave it to us by performing an action. 
  • Technical Information: Information that our servers automatically collect from you when you visit the Public Site, such as your IP address, browser type, operating system type, and the date/time of your visit. For clarity, we refer to this as Technical Information because we collect it automatically. 
  • User Information: Information that you provide us explicitly for purposes of identifying yourself as a CXBuzz Services user, such as for logging in, or other user interface activities with our CXBuzz Services as a User as defined in the Agreement. For clarity we refer this as User Information because you gave it to us in order to utilize the CXBuzz Service as a User. 

More About Technical Information 

Technical information collected via the Public Site includes two types: 

  • Cookies: When you visit the Public Site, we may use cookies and similar technologies (such as pixels, web beacons, and local storage) to collect information about how you use the Public Site. 
    • We use Google AdWords Remarketing to advertise CXBuzz across the Internet, in particular on the Google Display Network. AdWords remarketing will display ads to you based on what parts of the CXBuzz website you have viewed by placing a cookie on your web browser.
      This cookie does not in any way identify you or give access to your computer or mobile device.
      The cookie is used to indicate to other websites that  ‘This person visited a particular  page, so show them ads relating to that page.‘
      Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to see ads from CXBuzz you can opt out in several ways:
      1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
      2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page:
  • Log file information: Our servers collect and save information to a log file each time you make a request to access (visit) a web page or application, or download the content of a web page or application to your browser or device. More specifically, this information includes your web request, Internet Protocol (“IP”) address, browser type, referring/exit pages and URLs, the number of clicks you make, how you interact with links on the Public Site, domain names, landing pages, pages viewed, and other such information. This information allows for more accurate reporting and helps us to improve the Public Site. 

How CXBuzz Uses Your Information entered into the Public Site 

CXBuzz uses Given Information to communicate with you about business matters, such as: 

  • Responding to inquiries 
  • Processing requests 
  • Placing orders 
  • Contacting you about CXBuzz Services 

CXBuzz uses Technical Information to: 

  • Collect anonymous statistics on how the Public Site is used 
  • Measure site errors 
  • Enhance the Public Site 
  • Improve CXBuzz products and services 
  • Market CXBuzz services to you 

CXBuzz may also use Technical Information collected via cookies to improve your individual experience with the Public Site. 

Other Uses: 

CXBuzz uses third-party analytics tools to measure traffic and usage trends on the Public Site. These tools collect information, such as the web pages you visit or add-ons you use, sent by your device or the Public Site. We use this information to improve the Public Site. Because CXBuzz collects your information along with information from other users, we cannot reasonably use it to identify you specifically. 

How CXBuzz Uses Your Information entered into the CXBuzz Services 

CXBuzz uses User Information to: 

  • Register you as a User with the CXBuzz Service 
  • Activate you as a User with the CXBuzz Service 
  • Provide you with support as a User of the CXBuzz Service 

How CXBuzz Shares Your Information 

  • CXBuzz may share your information with our CXBuzz offices throughout the world in order to service your inquiries and requests as well as to service you as a User per our Agreement. 
  • We will not rent, sell, or share your information with anyone other than as allowed in this Privacy Policy, with the following exception: 

CXBuzz may disclose your information without notice to you if, in CXBuzz’s reasonable business judgment, such disclosure is necessary (a) to comply with applicable laws or to respond to subpoenas, warrants, or regulatory requirements, or (b) to protect or to defend CXBuzz’s rights or property. 

Processing or Transfer to Other Countries 

CXBuzz conducts business throughout the world and we may process your information somewhere in the world other than where you entered the information (“Original Country”). CXBuzz may send your information to countries other than the Original Country solely as permitted in this Privacy Policy. Other countries may have different data protection laws than the Original Country and you expressly agree to such processing and transfer. With regard to transfers governed by GDPR, CXBuzz complies with regard to such transfers as further set forth in our GDPR Statement, which is available to you upon request. 

Third Party Links 

The sites noted may contain links to other sites for third parties whose privacy policies may be different than ours. Please read their policies, which are completely separate from CXBuzz’s Privacy Policy. 

We Work Hard To Take Care of Your Security 

CXBuzz takes all reasonable and necessary technical and organizational security measures against the unauthorized or unlawful use of your information and have implemented and will continue to monitor and update appropriate technical and organizational measures to ensure a level of security appropriate to the risk. In assessing the appropriate level of security, CXBuzz shall take into account the state of the art, the cost of implementation and nature, scope, context and purposes as well as the risk or varying likelihood and severity of such risk. 

Children’s Privacy 

CXBuzz does not knowingly collect or solicit any information from anyone under the age of 13 nor knowingly allow such persons to use the Public Site. The content of this site is not directed at children under the age of 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us as set forth below. 4 

CXBuzz Services and Third Parties 

  • CXBuzz Services collect information from third parties such as e-commerce websites and Social platforms. We are required to comply with these websites and their public terms and conditions. 
  • If you register as a user of any of our Services, we may ask you to provide your name, email address, contact telephone number (landline and/or mobile), the company you work for, a username and password, and other data relevant to the Services we provide. 
  • If you log in to our services, we collect data on product usage to better support you and to optimize our products for you. 
  • If you contact our support services, we will collect the data we need to categorize your question and respond to it. We also use this data to track potential issues with our Services and customize our support responses to better serve you. 

How to Contact Us 

If you believe we have information from you that you do not want us to have, or If you have questions or concerns about the CXBuzz Privacy Policy or its implementation, please contact us as described below. We will delete your content upon your request. 

Contact CXBuzz at 

Changes to this Privacy Policy 

We reserve the right to change this Privacy Policy whenever necessary. Please check back periodically for updates. Remember that when you use the Public Site or the CXBuzz Services, you are agreeing to the Privacy Policy that is current at that time.

Document last updated: August 18th, 2019