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Skit.ai Wins Bronze Stevie at International Business Awards

Skit.ai Wins Bronze Stevie at International Business Awards for Best Business...

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Skit.ai, a U.S.-based voice AI software company, has been named a Bronze Stevie Winner in the Business Technology Solution: Artificial Intelligence/Machine Learning Solutions category...
How AI-enabled Chatbots 
Playing Catalyst in The Growth of Conversational AI

How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI

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Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...
Where Content Marketing and Hyper-Personalization Meet CX.

Where Content Marketing & Hyper-Personalization Meet CX

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According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Asia-Pacific-Poised-To-Lead-The-World-in-CX-Investments

Asia Pacific Poised To Lead The World in CX Investments: Adobe...

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Businesses in the Asia Pacific region are “set to outstrip other global regions in customer experience in 2022”, according to a new report by...

80% of UK Companies Unable to Scale Digital Transformation Plans

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Four out of every five UK businesses are unable to scale their digital transformation plans to the fullest potential, according to a new report...

Early Investment In CX Is Crucial: Adobe Report

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Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...

80% of Consumers Switch Brands Due to Poor CX: Qualtrics Report

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80% of consumers say they have switched brands in the past due to poor customer experience, a new research from Qualtrics has revealed. Over...

Most Organizations Fail To Deliver Seamless Digital Experiences: Gartner CX/UX Report

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The majority of organizations struggle to deliver seamless digital experiences across all points of the customer journey, according to a report by Gartner. Published...

UK Sees Increase of 30% in eCommerce Spending in 2021: MasterCard...

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The UK saw a massive rise in online spending during the COVID-19 pandemic, registering the highest percentage of online shoppers in MasterCard’s latest annual...

Governments Unable To Provide Secure Online Citizen Services: A Public Sector...

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Government organizations across the US, UK and ANZ (Australia and New Zealand) have been unable to provide secure online services for their citizens to...

Gen Z’s Trust in Insurance Is Low: Verint CX Report

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Gen Z customers, currently aged 18 to 24, have less trust in insurance providers than any generation before them, according to a Property &...

Cost Efficiency and Data Usage New Priorities in eCommerce: Namogoo/Microsoft Survey

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e-Commerce leaders are switching focus in the run up to 2022, with many executives looking towards cost-efficiency and data usage. The ecommerce-based SaaS platform...

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