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Declined Transactions Cause Major Losses in eCommerce: Report

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Forters has released their Annual eCommerce Revenue Optimisation (AERO) reports for 2021, offering an insight into the impact of falsely declined transactions from new...

Verint Announces New AI Real-time Agent Assist Tool

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Verint, the customer engagement platform, recently announced their newest product addition, AI-driven real-time agent assist capabilities added to their Verint Customer Engagement Cloud Platform. The...

COP26 Leads To UK Secretary of Health Reiterating Digital Transformation Urgency

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In an open letter to members of the UK’s NHS Trust, Sajid Javid, the Secretary for Health and Social Care for the current UK...

Half of U.S. Healthcare Organizations Are Pursuing Digital Transformation

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Innovaccer Inc., a San Francisco based healthcare technology company, has released the 2021 edition of its report titled “The Science of Digital Transformation in...

Twitter Looks To Personalization for 2022 And Beyond

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Twitter recently released its Q3 figures, with data showing a revenue jump of 37% to $1.28 billion. While eye-catching, it was CEO Jack Dorsey’s...

Microsoft Debuts Its Customer Experience Platform

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This week, Microsoft released a number of new CX tools, including the Customer Experience Platform, voice and SMS integrations, and more. The CX Platform exists...

US Army Embraces Digital Transformation, Unveils Plan

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The U.S. Army, while not formally operating like a business, is certainly a huge operation. This month, the Army has announced that it will...

Robinhood Ups Its Customer Support with 24/7 Phone Service

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Robinhood, the booming stock trading app, has announced it will boost its customer service with a dedicated 24/7 phone service. Robinhood’s intention behind this...

CXBuzz Expert Panel: How Netflix Is Excelling at CX

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Netflix has been known to be one of the best companies when it comes to customer experience (CX) capabilities. This begs the question of...

Factor4 and SavorConnect To Launch Omnichannel Gift Cards on Shopify

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Factor4, a gift card and loyalty solutions provider, has announced a collaboration with SavorConnect, cloud-based e-commerce solutions platform, to introduce omnichannel gift cards on...

Reach3 Insights Launches New Customer Insights (CI) Tool

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Reach3 Insights, a market research platform, has partnered up with Rival Technologies to launch a new customer insights (CI) tool to help brands boost...

How To Celebrate CX Day 2021

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On Tuesday, October 5th, 2021, the world celebrates the annual CX Day, which was recognized by the US Congress and was founded by the...

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