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InMoment’s Acquisition of Lexalytics Signals New Chapter for Data-Driven Experience Improvement

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It’s official: InMoment, the Experience Improvement (XI) software provider, has completed the acquisition of Lexalytics, marking the importance of data processing for the customer...

JCPenney Adopts AI Solution To Boost Online Sales

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JCPenney, a popular retail store chain with over 650 sites in the U.S., has teamed up with Metrical, an AI provider, to enhance online...

The Most Common Misunderstandings Related to Customer Experience (CX): Expert Panel

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In our ongoing CXBuzz interview series, we’ve been asking leading customer experience (CX) experts to name the most common misunderstandings that they’ve come across...

New e-Commerce Analytics App Offers Comprehensive Insights for Brands and Retailers

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Webgility, an e-commerce automation platform provider, announced Tuesday the launch of Webgility Intelligence, an analytics app that provides retailers with insight into the orders,...

Adobe Tackles Patient Experience in Healthcare with New Solution

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Computer software giant Adobe has announced a subsidiary of its Experience Platform: Experience Cloud for Healthcare. Aimed to deliver individualized customer experiences in a...

These Are Some of the Customer Experience Solutions Trending in the...

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In the CXBuzz interview series with customer experience (CX) experts, we’ve been asking our guests to tell us which CX companies and solutions they’re...

With Wix’s New Platform, Businesses Can Build Their Own Mobile App

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The Israeli website development platform Wix announced earlier this month the launch of its new mobile app builder. The application, called “Branded App by...

Toyota Kirloskar Motor Inaugurates Virtual Showroom with AR Features

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Toyota’s joint venture with Indian conglomerate Kirloskar Group, Toyota Kirloskar Motor (TKM), announced Tuesday the opening of its first virtual showroom in an effort...

In-Store Ads Positively Influence Consumer Behavior, Inmar Intelligence Survey Suggests

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The data-driven, technology-enabled services company Inmar Intelligence released last week the results of a survey suggesting that most customers notice in-store advertisements and then...

Affinitiv Launches New Digital Experience Platform Built on Predictive Intelligence

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Affinitiv, a data-driven marketing provider for the automotive market, has launched its new Atlas Digital Experience (DX) Platform, which relies on predictive intelligence to...

Digital Transformation Insights: What is the Discovery-Driven Approach?

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What Is Digital Transformation? Digital transformation is the process of rethinking the use of a company’s technology, platforms and processes to create new business models...

ConsenSys Partners with LivePerson to Offer AI Support to Users

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ConsenSys, a blockchain technology company, announced Wednesday its partnership with LivePerson, an AI-powered conversational cloud platform, to provide conversational AI support for its blockchain...

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