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About CXBuzz

The Latest News, Interviews, and Expert Opinions on Customer Experience

Established in 2020 and headquartered in New York City, CXBuzz is a fast-growing online publication that covers news, consumer trends, and industry insights in the customer experience space. We cover everything related to customer experience and digital transformation in retail and e-commerce.

As e-commerce booms, only the brands offering a top-notch customer experience are set to win the heart of consumers. CXBuzz’s purpose is to keep its readers ahead of all the e-commerce and retail trends with daily updates and interviews that are meant to be informative, educational, and entertaining.

CXBuzz is a proud media partner of the European Customer Experience Organization.

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Alon Ghelber


Alon is a Tel Aviv-based CMO a VC Consultant and the General Manager of CXBuzz. As a veteran in the Israeli Start-Up scene, Alon supports b2b tech startups in capturing customers' sentiment and embedding customer experience in the decision making process.

Efrat Vulfsons

Editor in Chief

Efrat is a colorful, agile, creative, and sharp content strategist with an extraordinary passion for the written word. Efrat is an expert in a wide variety of niches as part of my SEO and Marketing experience. Parallel to her Marketing career, Efrat is a Soprano opera singer at the Israeli Opera.

Simone Somekh

Managing Editor

Simone is a New York-based award-winning author and journalist. He teaches Communications at Touro College.

Anna Burneika

Staff Writer

Anna is a multilingual and multi-tasking content creator. Her international background lends itself to 5 languages, a wide variety of interests, and a broad and bright approach to her work. Having accomplished her first degree - a BA in Communications and Political Science - at 19 years old, she is currently pursuing her passion of Theatre with an MA in the UK.

Rotem Gal


Rotem Gal is a content strategist, digital media executive & growth marketer recognized for building engaging insightful content that's not only relevant to the industry, but also something that people actually want to read - and share.

Patrick Ward

Contributing Writer

Patrick Ward is the Director of Marketing for Rootstrap, a custom software development agency that helps companies like MasterClass, Google, and Quartz scale people, processes, and products.

Jan Cavelle

Contributing Writer

Jan Cavelle has several decades of founding micro and SME’s behind her and is now a freelance writer and author. Throughout her career, she has worked on various campaigns to support and encourage other entrepreneurs. Her first book is Scale for Success, Bloomsbury 2021.

Aarron Spinley

Contributing Writer

Aarron Spinley writes, consults, and speaks internationally about growth strategy and engagement economics. Aarron is an SVP at Thunderhead.