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Thought Leadership

How to Avoid Self-Sabotaging Your Customer Experience Goals | Opinion

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What customers want, customers get. And if they don’t get it from you, they’ll get it from someone else. So, you’re probably devoting a lot...

Everything You Need to Know about Headless eCommerce | Opinion

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eCommerce websites have been around for three decades now. They’ve evolved from simple online experiences for desktop users to complex ones designed for an...

3 Key Trends to Focus on to Tap into the Trillion...

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When looking ahead at the future of digital commerce, it’s important for e-commerce businesses to assess what worked in 2021 and what they can...

The Role of Design Thinking Principles in Digital Transformation | Opinion

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Digital transformation has become a necessity for organizations to stay competitive in today’s world, especially in the post-pandemic market. A recent report by the...

Five Customer Experience Goals for 2022 | Opinion

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As we get closer to 2022, it’s time to reflect on the successes and failures of the past year. What did we learn? What...

CX Priorities for 2022: Patty Soltis | Opinion

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Predictions abound for the next year. Often, we go into the year feeling optimistic about what it holds, even if it is cautiously optimistic...

Always Human, Sometimes a Customer: The Distinction That Could Be Undermining...

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My career in CX began unintentionally when I tried to answer what seemed a simple question: Why don’t people do as we expect or...

CX Trends and Predictions for 2022: Mary Poppen | Opinion

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Customer experience is a topic that has been discussed by many in the SaaS industry for years. In recent years, it has grown in...

Word of Mouth Marketing and Online Campaigns | CXBuzz Expert Panel

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There’s always buzz around customer experience – how to do it right and what are others doing about it! It is for this reason...

CX Trends and Predictions for 2022: Stefanie Amini | Opinion

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The bright lights of 2022 are nearly in sight and that means new opportunities, and new ways to succeed in our work and play....

Hyper-Personalization And Its Effects on CX | CXBuzz Expert Panel

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Every email in your inbox addresses you by name, your “suggested” list is filled with products that consistently catch your eye, and your shopping...

Pitfalls To Avoid When Applying Predictive Analytics For CX | CXBuzz...

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The best cure is prevention, or so the saying goes. This holds true for areas like customer experience too, with predictive analytics being one...

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