Tuesday, September 27, 2022
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Thought Leadership

Heather Richards VP GTM Strategy atVering

Digital-First Engagement is Crucial as Airline Passengers Navigate More Complex Customer...

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The airline industry was one of the first to be impacted by the global pandemic, which created a turbulent 18 months of uncertainty and...
David Keane Founder and CEO at Bigtincan

Op-ed: How the Metaverse and Web 3.0 Can Transform Sales Enablement

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Welcome to the Metaverse and Web 3.0, where facets of our physical and digital worlds collide to deliver value unlike ever before. You’ve likely...
Erica Jenkins Crayon

Op-Ed: Building a Product Dream Team

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In my experience working with both enterprises and budding start-ups, I’ve led product teams of all sizes and shapes. However, no matter what the...

Op-Ed: Reputation Healthcare Report Examines the Patient Experience

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The U.S. healthcare industry has gone through massive transformation since the  coronavirus pandemic began in March 2020. With so much change, many healthcare providers...

Why do we put “digital” before everything we do? | Opinion

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My old agency boss David Hunt posed quite the thought-provoking challenge when he wrote: “I don't do digital banking, I don't watch digital movies....

The Role of AR Technology in eCommerce | Opinion

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For years, augmented reality (AR) technology was limited to tech-forward professions (like the medical industry or design space) and sports enthusiasts and gamers interested...

How Online Retailers Can Deliver Improved Security and Convenience | Opinion

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As people give more of their personal information away online, protecting this data and user credentials remains more important than ever, particularly for those...

How to Avoid Self-Sabotaging Your Customer Experience Goals | Opinion

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What customers want, customers get. And if they don’t get it from you, they’ll get it from someone else. So, you’re probably devoting a lot...

Everything You Need to Know about Headless eCommerce | Opinion

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eCommerce websites have been around for three decades now. They’ve evolved from simple online experiences for desktop users to complex ones designed for an...

3 Key Trends to Focus on to Tap into the Trillion...

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When looking ahead at the future of digital commerce, it’s important for e-commerce businesses to assess what worked in 2021 and what they can...

The Role of Design Thinking Principles in Digital Transformation | Opinion

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Digital transformation has become a necessity for organizations to stay competitive in today’s world, especially in the post-pandemic market. A recent report by the...

Five Customer Experience Goals for 2022 | Opinion

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As we get closer to 2022, it’s time to reflect on the successes and failures of the past year. What did we learn? What...

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