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How will self-service be changing CX in 2023?

How will self-service be changing CX in 2023?

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This is a guest article by Harmanpreet Kaur, Digital Marketing Specialist at Knowmax Customers frequently would rather solve their own difficulties than speak with a...
Scott Salkin

Op-Ed – Six Customer Experience Terms Every CEO Should Know by...

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Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s...
Clare Dorrian CMO sugar CRM

Op-Ed: Five Ways Companies Can Reverse the Great Customer Resignation

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Optimizing customer engagement and experience is a key focus for sales and marketing leaders, but a new survey shows that customers are leaving in...

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