Wednesday, December 7, 2022

The Latest News, Interviews, and Expert Opinions on Customer Experience

Customer Experience

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Interviews

CXBUZZ interview with Miika Mäkitalo, CEO at HappyOrNot

Hi Miika, can you tell us about yourself and your background?  I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology...

CXBuzz Interview With Dorit Sher, CEO of Experity

Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...

CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde

Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...

CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer

Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...

Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews

PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...

CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia

Hi Raihan, tell us about yourself and your background.  I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...

Recent Interviews

ALL ARTICLES

Alison Izurieta

“Driving” Digital Transformation: How the Largest Toyota Dealership in Ecuador Pushed...

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Shopping for a car isn’t what it used to be. Especially during the pandemic when visiting a dealership in-person and test driving a car...
Miika Mäkitalo CEO of happy or not

CXBUZZ interview with Miika Mäkitalo, CEO at HappyOrNot

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Hi Miika, can you tell us about yourself and your background?  I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology...
How will self-service be changing CX in 2023?

How will self-service be changing CX in 2023?

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This is a guest article by Harmanpreet Kaur, Digital Marketing Specialist at Knowmax Customers frequently would rather solve their own difficulties than speak with a...
Retailers Take Your Mark E-Commerce Strategies to Ring in Sales This Holiday Season

Retailers Take Your Mark: E-Commerce Strategies to Ring in Sales This...

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Retailers are working feverishly to optimize eCommerce operations for the 2022 holiday shopping season. This year, retailers will face new challenges brought about by...
SugarCRM Recognized in the Gartner Emerging Tech

SugarCRM Recognized in the Gartner Emerging Tech: Tech Innovators for Intelligent...

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SugarCRM announced its inclusion as a Technology Innovator in the Gartner® Emerging Tech: Tech Innovators for Intelligent CRM Applications report for its SugarPredict offering...
Streamlining AML compliance with Digital KYC Solutions

Streamlining AML compliance with the help of digital KYC solutions

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Digital KYC solutions enable obliged entities to automate KYC verification and streamline AML compliance. Using digital KYC software helps companies to save time, reduce...