Friday, July 30, 2021

Customer Experience

Industry Insights

Interviews

CXBuzz Interview With Anthony Tripyear, Director, Global Sales Operations & Enablement at StarTech

Hi Anthony, tell us about yourself and your background. I have worked in the technology industry in various capacities for 20 years. However, my background...

CXBuzz Interview With Brian Edwards, Director of Customer Experience at GEHA

Hi Brian, tell us about yourself and your background. Hi Alon, I am a Kansas City native (Go Chiefs and Royals!), have a wife and...

CXBuzz Interview With Tracy Downer, Manager of Customer Success at Genesys

Hi Tracy, tell us about yourself and your background. I started my career in Finance, working for NatWest in NY and Chicago. I decided to...

CXBuzz Interview With Bruno Scott, CEO at Kula

Hi Bruno, tell us about yourself and your background. I´m 37 years old and love Ice Hockey, even living in Brazil. Passions never have explanations. I...

CXBuzz Interview With Julie Persofsky, Managing Director & Customer Success Practice Lead at Winning by Design

Hi Julie, tell us about yourself and your background. I am an adventurist, mom of 3 very active kids, wife of an entrepreneur, and you...

CXBuzz Interview With Jaime Jimenez, MEA Success Engagement Director at Salesforce

Hi Jaime, tell us about yourself and your background. I have 3 passions: my family, outdoor sports, and innovation. I was born and raised in...

Recent Interviews

ALL ARTICLES

Alithya Unveils Plan To Offer Digital Transformation Guidance to Colleges

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Alithya, a Canadian consulting firm, has announced the launch of its new “Higher Education” practice, which aims to offer digital transformation guidance to higher...

CXBuzz’s Latest Guest Columns: July 2021

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As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...

Verizon Business and Mastercard To Introduce 5G Contactless Payments

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Verizon Business and Mastercard are joining forces: The two giants have announced that they plan to advance and yield new digital transformation solutions for...

Amperity Raises Another $100 Million to Expand Customer Data Platform

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Amperity, a customer data platform (CDP) built for businesses to better understand their customers, announced on July 13 that it had raised $100 million...

CXBuzz Interview With Anthony Tripyear, Director, Global Sales Operations & Enablement...

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Hi Anthony, tell us about yourself and your background. I have worked in the technology industry in various capacities for 20 years. However, my background...

Salesforce Closes Its Massive Acquisition of Slack

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Salesforce, the popular customer relationship management (CRM) platform provider, announced Wednesday the completion of its $27.7 billion acquisition of the business messaging app Slack. The...