Sunday, August 14, 2022

The Latest News, Interviews, and Expert Opinions on Customer Experience

Customer Experience

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Interviews

CXBuzz Interview With Dorit Sher, CEO of Experity

Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...

CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde

Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...

CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer

Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...

Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews

PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...

CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia

Hi Raihan, tell us about yourself and your background.  I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...

CXBuzz Interview with Neeraj Arora, Senior Program director at PublicisSapient

Hi Neeraj, tell us about yourself and your background. Hi, I am Neeraj. I am a Sr. Program director at PublicisSapient, a one of its...

Recent Interviews

ALL ARTICLES

Travis Markel is arrivia's Chief Experience Officer

Op-Ed How financial brands can drive growth and loyalty through...

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How financial brands can drive growth and loyalty through travel rewards Like many consumers, my purchasing habits changed during COVID-19. I went from buying the...
Scott Salkin

Op-Ed – Six Customer Experience Terms Every CEO Should Know by...

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Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s...
Heather Richards VP GTM Strategy atVering

Digital-First Engagement is Crucial as Airline Passengers Navigate More Complex Customer...

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The airline industry was one of the first to be impacted by the global pandemic, which created a turbulent 18 months of uncertainty and...

Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center...

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Skit.ai, the leading voice AI SaaS company, yesterday announced the establishment of its U.S. headquarters in New York City to expand its global footprint. Skit.ai...
guidde start up program

Guidde To Empower Start-Ups By Making Knowledge Sharing Accessible With New...

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BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
How AI-enabled Chatbots 
Playing Catalyst in The Growth of Conversational AI

How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI

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Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...