Thursday, May 19, 2022

The Latest News, Interviews, and Expert Opinions on Customer Experience

Customer Experience

Industry Insights


CXBuzz Interview With Dorit Sher, CEO of Experity

Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...

CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde

Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...

CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer

Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...

Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews

PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...

CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia

Hi Raihan, tell us about yourself and your background.  I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...

CXBuzz Interview with Neeraj Arora, Senior Program director at PublicisSapient

Hi Neeraj, tell us about yourself and your background. Hi, I am Neeraj. I am a Sr. Program director at PublicisSapient, a one of its...

Recent Interviews


guidde start up program

Guidde To Empower Start-Ups By Making Knowledge Sharing Accessible With New...

BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
How AI-enabled Chatbots 
Playing Catalyst in The Growth of Conversational AI

How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI

Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...
David Keane Founder and CEO at Bigtincan

Op-ed: How the Metaverse and Web 3.0 Can Transform Sales Enablement

Welcome to the Metaverse and Web 3.0, where facets of our physical and digital worlds collide to deliver value unlike ever before. You’ve likely...
Where Content Marketing and Hyper-Personalization Meet CX.

Where Content Marketing & Hyper-Personalization Meet CX

According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Erica Jenkins Crayon

Op-Ed: Building a Product Dream Team

In my experience working with both enterprises and budding start-ups, I’ve led product teams of all sizes and shapes. However, no matter what the...
Clare Dorrian CMO sugar CRM

Op-Ed: Five Ways Companies Can Reverse the Great Customer Resignation

Optimizing customer engagement and experience is a key focus for sales and marketing leaders, but a new survey shows that customers are leaving in...