Thursday, March 23, 2023

The Latest News, Interviews, and Expert Opinions on Customer Experience

Customer Experience

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Interviews

CXBUZZ interview with Miika Mäkitalo, CEO at HappyOrNot

Hi Miika, can you tell us about yourself and your background?  I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology...

CXBuzz Interview With Dorit Sher, CEO of Experity

Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...

CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde

Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...

CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer

Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...

Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews

PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...

CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia

Hi Raihan, tell us about yourself and your background.  I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...

Recent Interviews

ALL ARTICLES

Hyper-Personalization and how to use it for B2B Growth Hacking

What is all the Hype About Hyper-personalization and how to use...

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What is all the Hype About Hyper-personalization and how to use it for B2B Growth Hacking What sustains any business is the number of customers...

Making the most of Salesforce with a CPQ platform

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Many businesses use Salesforce, so it needs little introduction, suffice to say that there must be good reasons for it being the world’s most...
Alison Izurieta

“Driving” Digital Transformation: How the Largest Toyota Dealership in Ecuador Pushed...

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Shopping for a car isn’t what it used to be. Especially during the pandemic when visiting a dealership in-person and test driving a car...
Miika Mäkitalo CEO of happy or not

CXBUZZ interview with Miika Mäkitalo, CEO at HappyOrNot

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Hi Miika, can you tell us about yourself and your background?  I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology...
How will self-service be changing CX in 2023?

How will self-service be changing CX in 2023?

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This is a guest article by Harmanpreet Kaur, Digital Marketing Specialist at Knowmax Customers frequently would rather solve their own difficulties than speak with a...
Retailers Take Your Mark E-Commerce Strategies to Ring in Sales This Holiday Season

Retailers Take Your Mark: E-Commerce Strategies to Ring in Sales This...

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Retailers are working feverishly to optimize eCommerce operations for the 2022 holiday shopping season. This year, retailers will face new challenges brought about by...