Wednesday, August 4, 2021

Customer Experience

Industry Insights

Interviews

CXBuzz Interview With Ben Segal, Senior Director of Customer Experience at Pair Eyewear

Hi Ben, tell us about yourself and your background. My name is Ben Segal and I'm the Senior Director of Customer Experience at Pair Eyewear. ...

CXBuzz Interview With Anthony Tripyear, Director, Global Sales Operations & Enablement at StarTech

Hi Anthony, tell us about yourself and your background. I have worked in the technology industry in various capacities for 20 years. However, my background...

CXBuzz Interview With Brian Edwards, Director of Customer Experience at GEHA

Hi Brian, tell us about yourself and your background. Hi Alon, I am a Kansas City native (Go Chiefs and Royals!), have a wife and...

CXBuzz Interview With Tracy Downer, Manager of Customer Success at Genesys

Hi Tracy, tell us about yourself and your background. I started my career in Finance, working for NatWest in NY and Chicago. I decided to...

CXBuzz Interview With Bruno Scott, CEO at Kula

Hi Bruno, tell us about yourself and your background. I´m 37 years old and love Ice Hockey, even living in Brazil. Passions never have explanations. I...

CXBuzz Interview With Julie Persofsky, Managing Director & Customer Success Practice Lead at Winning by Design

Hi Julie, tell us about yourself and your background. I am an adventurist, mom of 3 very active kids, wife of an entrepreneur, and you...

Recent Interviews

ALL ARTICLES

RIP CSAT – POV Article by Ben Phillips CCXP

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Whilst many Customer Experience professionals, by virtue of their jobs, spend a lot of time looking into the future, we are going to take...

Customer Experience Optimization: 2021 Guide

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Customer Experience Optimization for Businesses in 2021 Customer experience (CX) encompasses the entirety of the journey a customer might go through when purchasing a product...

CXBuzz Interview With Ben Segal, Senior Director of Customer Experience at...

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Hi Ben, tell us about yourself and your background. My name is Ben Segal and I'm the Senior Director of Customer Experience at Pair Eyewear. ...

Prospecting and Customer Experience

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Customer Experience is incorporated into many aspects of an organization and receives quite a bit of attention for data, analytics, supply chain, logistics, technology,...

Alithya Unveils Plan To Offer Digital Transformation Guidance to Colleges

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Alithya, a Canadian consulting firm, has announced the launch of its new “Higher Education” practice, which aims to offer digital transformation guidance to higher...

CXBuzz’s Latest Guest Columns: July 2021

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As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...