archives

Hi Miika, can you tell us about yourself and your background?  I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology businesses, growth and company cultures. Based in Tampere, I have been working as a leader for almost twenty years. My career began in the 2000s when I joined the Finnish […]

Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer experience to maximize efficiency and profitability. We work primarily with large organizations and do so from the strategic level to the operational and service aspects. We bring innovative solutions and […]

Hi Dan, Can you tell us a bit about Guidde’s founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as product leaders, primarily how to deliver the necessary know-how to customers and partners alike, in order to drive product engagement. We both were dealing with complex products at the time […]

Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various industries, including both B2B and B2C companies. Ever since I was 19, I’ve used some version of the phrase: “Hello this is Shirley from company X speaking, how can I […]

PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions of consumers. Overall, 97% of consumers considered reviews to be important while making a purchase, with almost half of them wanting to be able to find reviews written in the last […]

Hi Raihan, tell us about yourself and your background.  I have a bachelor’s degree in Operations Management that benefited me in understanding the end-to-end processes and process efficiency. In my major, I also learned a lot about operations research that is somewhat different from marketing research — which provided me with the skills I need […]

Hi Neeraj, tell us about yourself and your background. Hi, I am Neeraj. I am a Sr. Program director at PublicisSapient, a one of its kind digital agency that has been leading the charge on digital transformation for almost three decades now. I started working with Sapient, which is now part of the Publicis Groupe […]

Hi Gregorio, tell us about yourself and your background. I am a specialist in Business Transformation, Innovation and Customer Experience. My cross-industry engagement for the development of the customer experience science (e.g., with my podcast “The CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-seller “Customer Experience 3”) and my […]

Hi Ali, tell us about yourself and your background. Hi, I’m Ali. I have over 11 years of experience in CX. I started my journey back in 2010 handling different touch points in the customer life cycle – sales, customer support, back office, complaints, and even counter support. Since then, I understand that the key […]

Hi Pooja, tell us about yourself and your background. I am a meticulous, results-driven and passionate customer advocate with over 22 years of experience in Customer Service, Digital and Business Transformation and Customer Experience Management across Banking, Telecommunication, and Airlines sectors respectively. I have worked as Chapter Lead – Digital Product Owner across multiple Digital […]

Hi Tabitha, tell us about yourself and your background. I am fortunate to do something that I love – driving human centered change that makes experiences and businesses better. I have successfully built five global customer experience practices from the ground up and I am the Vice-Chair of the Board of Directors for the Customer […]

Hi Anupam, tell us about yourself and your background.  I have a total of 16 years of experience in the software industry. I worked as a coder for the initial 7 years of my career in companies like Microsoft, Motorola & Cadence and now for the last 7 years, as a product manager. I’ve been […]

Hi Sandra, tell us about yourself and your background. Hi, I’m Sandra. Thank you so much for inviting me to this interview. I have worked in the CX space in SaaS for the last three years. It has been three years of fun and a lot of learning. The CS and CX community are fantastic […]

Hi Florent, tell us about yourself and your background.  Hi, I’m Florent. I am 26 and have three years of experience in the CX field. My daily work consists of leading a team of around 15 CX employees that address various demands from both our clients and agents. Before starting at Batmaid, I obtained a […]

Hi Mike, tell us about yourself and your background. I am Mike Flache — an advisor and mentor, former entrepreneur, and angel investor. Together with talented teams, I build digital businesses worldwide. Onalytica’s analysts named me one of the top-10 global thought leaders in digital transformation. I help high-tech innovators in Silicon Valley, Europe, and […]

Hi Fernando, tell us about yourself and your background. I am Fernando Sierra, an Industrial Engineer with two master’s degrees, an MBA in Finance and a master’s in Marketing with a focus in Brand Development. I have been working in leader institutions over the last 20 years. Ternium, a steel manufacturing leader in Latin America, […]

Hi Catherine, tell us about yourself and your background. My education background is in: Master of Arts (MA) in International Relations, Bachelor of Arts B.A (Anthropology), University of Nairobi. I have a Certificate in Leadership and Management Development from WITS Business School, Johannesburg SA. I’m a certified Quality Management System Lead Auditor by Bureau Veritas […]

Hi Renan, tell us about yourself and your background. I grew up in the state of São Paulo, Brazil, where I completed my first levels of education, including two technical studies and three language courses, in addition to my normal college studies. After moving to Europe, I studied International Business Administration in the Netherlands and […]

Hi Joanna, tell us about yourself and your background. I’m Joanna Milliken, newly appointed CEO of customer engagement platform Emarsys and head of CX Marketing solutions for SAP. Over the course of my career, I’ve led sales, services and support, marketing, and product organizations from inception to scale. I got a great foundation in marketing […]

Hi Marleen, tell us about yourself and your background. My name is Marleen, I am 42 years old and living in the area of The Hague in the Netherlands. I live there with my husband, my kids, and two dogs. I love traveling (which I really miss during COVID), being outdoors, walking the dogs, running, […]

Hi Parry, tell us about yourself and your background. I have long had a passion to create something that combined the power of language with technology. I think this interest may have been inspired by my parents – my mother was a language teacher, and my father was a physicist-turned-inventor who took an AI product […]

Hi Jerry, tell us about yourself and your background. My background includes a 30-year United States Air Force career, reaching the highest levels of enlisted leadership. During my time in the military, I was able to rise to the highest levels by having a servant-leadership mindset. Understanding that my success was dependent on the success […]

Hi Doron, tell us about yourself and your background. As a Mechanical Engineering major, I began my academic journey while living in the United States. During my first year, I also started working as a tour guide for the Dean of Student Life and found I enjoyed working with numbers, but preferred interacting with people. Four […]

Hi Luiz, tell us about yourself and your background in the customer experience space? I am a radio broadcaster and an actor by training. I saw in this career the opportunity to bring art into people’s lives. And by luck or fate I was guided through life to follow in the footsteps of Customer Experience. […]

Hi Lawrence, tell us about yourself and your background. I’m originally from Montreal but have lived and worked in multiple locations across the country, and throughout the US and Europe. My first passion was music at McGill University, from where I jumped into motivational psychology, and ultimately, the sciences. Armed with that knowledge, I started […]

Hi Joelle, tell us about yourself and your background. I have a varied background that includes sales, customer service, project management, change management, process improvement, and leadership of all of the above. I have a degree in Business Administration and Project Management from the DeVry Institute of Technology, and several certifications and training in projects, […]

Hi Hussein, tell us about yourself and your background. During my 20-year career, I have been able to demonstrate astute leadership, career growth, corporate success, strategic thinking as well as building a personal brand (through thought leadership and conference presentations) – all of which were achieved by working for great companies and with great talents. […]

Hi Abu, tell us about yourself and your background. Hi, my name is Abu Yousuf, and I am based out of Bangalore, India. A failed start-up founder and Innovation enthusiast, I am keen on learning advancements, tools, and technologies that help solve niche business problems and optimize CX across industries (preferably in B2C environment). Over […]

Hi Christina, tell us about yourself and your background. I’m a Senior executive, currently serving as Head of Digital Transformation & Special Projects at doValue Greece. doValue Greece is an independent loan and real estate management company, a market leader in Greece, and part of the doValue Group. I have a strong technical background and […]

Hi Alexis, tell us about yourself and your background. My name is Alexis Wolfman, I was born in Buenos Aires, Argentina, forty something years ago. I’ve lived in Canada for the past 12 and have a beautiful family. My interests are quite broad but pretty standard. Besides my knack for tech stuff, I channel my […]

Hi Renata, tell us about yourself and your background. I am Renata Devčić, with an extensive 20+ years’ background in finance and fintech sector on an international scale. My finance background started in one of the biggest financial groups, Intesa Sanpaolo, continuing with the centralized payment tech, Intesa Sanpaolo Card. I have been working for […]

Hi Michael, tell us about yourself and your background. Hi, I’m Mike. I have over 11 years of experience in CX, marketing and branding across sports, retail, finance, and media. My experience has enabled me to build expertise in content creation and strategy, loyalty, storytelling, brand management, customer behavior, UX and multi/omni/cross-channel. I’m currently a […]

Hi Saquib, tell us about yourself and your background. I have over 12 years’ experience in the field of IT, I started my customer experience career 7 years ago. I have a degree in Electronic Engineering, along with a Master’s in Supply Chain. How did you start working in the customer experience space? An opportunity […]

Hi Sivakumar, tell us about yourself and your background. I started my career as an electrical engineer commissioning machines at an automotive glass manufacturing plant. Bit by the software bug after having spent time automating conveyor belts at the plant, I shifted to the IT industry, becoming a software developer. Here is where I started […]

Hi Kheara, tell us about yourself and your background. I am an overly energetic and enthusiastic individual, that thrives in a position that has an unusual blend of data analytics, creativity, and engagement with people. My current role at Fairtree as a Client Experience (CX) Manager ticks all those boxes for me which is just wonderful. […]

Hi Martha, tell us about yourself and your background. Thanks for asking! I got into customer experience by an all-too-common route. I was tired of lame, insane, and downright maddening experiences with companies. But because my background is in science and operations, I knew that with the right metrics and measurement strategies, all companies could […]

Hi Mona, tell us about yourself and your background. My name is Mona Ali. I have over 12 years of experience in software development and data analytics. Currently, I am the Head of Support at Jathwa Technology, I have been working there for five years. Before that, I was working in Software Engineering at Ejada […]

Hi Ricardo, tell us about yourself and your background. I’m Ricardo, a 32-year-old consultant at Oracle Brazil. I live in São Paulo where I was born and raised, and now during the pandemic I moved with my wife, my pet dog and cat to a new apartment where I can work remotely more comfortably and […]

Hi Christopher, tell us about yourself and your background. I’d have to say that I’m probably like a hybrid CX practitioner and content strategist. Simply put, I like helping companies build stronger ties with their stakeholders via content. Been doing that professionally for about just under 10 years, and probably been focused on CX for […]

Hi Ines, tell us about yourself and your background. Hi, my name is Ines, I am a German citizen but have lived a good part of my life abroad in Brazil, Australia and Japan. Before entering the B2B marketing space, I worked in theatre and film production. For the last 20 years I have been […]

Hi Debbie, tell us about yourself and your background. My name is deBBie akwara. I am an African and specifically, a Nigerian. My country, Nigeria is one of the top 10 richest African countries ranked by GDP and primary export. With 20+ years of experience in CX, I am often described as Africa’s leading customer […]

Hi James, tell us about yourself and your background. I am a visionary leader with 23 years of experience in IT operations, global infrastructure, project management, digital cloud transformation roadmaps, and data-driven solutions implementation across various domains. I hold 5 AI & Cognitive Science patents and am the Founder of 13+year Ontology Group. My skill […]

Hi María, tell us about yourself and your background. My name is Maria, I am the current partner and director of Lukkap Data & Analytics. I have been working at Lukkap for ten years. At university, I studied Law and Business Administration and Management in Madrid (ICADE University) and completed my education with an Executive […]

Hi Vas, tell us about yourself and your background. My name is Vas Alli and I have over 15 years of experience in the pharmaceutical, TMT, CPG, and life science industries. I currently lead corporate strategy for the Verizon Consumer Group. Prior to this role, I served as Chief of Staff to the Head of […]

Hi Rick, tell us about yourself and your background. I am the Head of Customer Experience for Roche Diagnostics for the region EMEA-LATAM. I love to delight our customers. For me, this starts with understanding their needs and exploring with them what is driving them. By doing so, we can make changes to make their […]

Hi Daniel, tell us about yourself and your background. I am a consultant, author, and public speaker in the field of customer experience. For the past 30 years, I have worked as a customer experience consultant (including user experience) for companies in a wide array of industries, including finance and banking, pharmaceuticals, insurance, tourism, transportation, […]

Hi Josephine, please tell us a bit about yourself. I’m a fraction C-suite professional, former Franchise group CEO & COO, now working with organizations in the space around CX & Continuous Improvement as a holistic strategy and working on sustainability in business growth and developing strong culture in their people. My work over the years […]

Hi Mustafa, tell us about yourself and your background. I was born in Sakarya in 1978 and graduated from Istanbul Technical University Aeronautical Engineering Department. I started my banking career in 2008 at Kuveyt Türk Information Technologies as a System Analyst. Most recently, I’ve been working in the Process and Experience Center directorate and I […]

Hi Amanda, tell us about yourself and your background. Sorry, here’s the “LinkedIn” stuff: I’m an innovation leader who leverages human-centered design (HCD) and customer experience (CX) methodologies to foster cultures of innovation. As NuAxis’ Director of CX, I scale CX across the entire company to bring CX value to customers. Prior to my work […]

Hi Rahul, tell us about yourself and your background. I am currently leading Bharat Petroleum Corporation Limited’s ambitious Digital Transformation journey to provide the nation with a unique digital experience in a greatly commoditized petroleum industry. His areas of expertise include driving highly successful business transformation initiatives at BPCL. He is responsible for designing and […]

Hi Raghav, tell us about yourself and your background. Hello! I am Raghav, I am part of the Customer Experience and Advocacy team at Expedia Group (EG), based out of London. My job is to instill customer-centricity across the various product teams in the company with an end goal to improve the quality of experience […]

Hi Raul, tell us about yourself and your background. I’m an experience designer, and the founder of UMUNTU CX DESIGN in Miami, Florida. I’m also the author of the book Beyond Customer Experience, with a foreword by Don Peppers. How did you start working in the customer experience space? My first steps were back then in the […]

Hi Gautam, tell us about yourself and your background. I am an engineer who works in management and changes mindsets and thought processes of people and companies. I am the designer of the bottom of the Coke and Pepsi PET bottles. I worked for a Fortune 50 company in the United States for 17 years, […]

Hi Kelly, tell us about yourself and your background. I’m a Brazilian designer advocating for a human-centered mindset to influence business objectives and product decisions. I have a Master of Science (M.Sc.) in Architecture and Design at the Architecture and Urbanism College of University of Sao Paulo (FAU-USP). I also hold a bachelor’s degree in […]

Hi Anne, tell us about yourself and your background. I’m a 21-year veteran of CX Strategy with a career spanning consulting and industry. How did you start working in the customer experience space? I did my MBA summer internship with Peppers and Rogers Group, an early innovative agency in the CX space. At the moment, […]

Hi Esteban, tell us about yourself and your background. I went through many departments in different agencies until I found my haven in data. When I was younger (I already reached that stage), I discovered that I had an immense curiosity for what surrounded me… I was curious about everything. That defined me as a […]

Hi Joanna, tell us about yourself and your background. Hi – I am the Customer Experience Client Principal at RingCentral. Customer Experience is my passion. I love to continually push the boundaries and improve the customer experience throughout the entire customer lifecycle — from marketing & customer acquisition through the sales and support. I am […]

Hi Matthew, tell us about yourself and your background. First of all, many thanks for asking me to participate. I am British but have lived overseas for the last 25 years — mostly in the US, but also in South America, Europe, and Asia — working in the energy sector, specifically on the marketing side, […]

Hi Yvette, tell us about yourself and your background. I joined John Holland in 2019 as their inaugural Director of Customer Experience for Transport.  In this role I have been able to pave the way for improving customer experience across multiple modes of transport positively affecting millions of customer journeys every year. Prior to John […]

Hi Pedro. How did you first start working in the CX space? It was 2019 and I had been working at a strategy and innovation consulting company here in Brazil; one of our partners asked me to work with them helping both developing and designing teams to better work alongside projects regarding digital transformation. It […]

Hi Sergio, tell us about yourself and your background. Hi, I am a customer-focused senior manager with 20+ years of experience in the service environment in a multinational company and a believer in the humanization of the business. I’ve worked in the field, in direct contact with customers and technicians, at the headquarters of an […]

Hi Bruno, tell us about yourself and your background. Hello CXBuzz readers, it’s an honor to participate in this interview! I’m very passionate about what I do, which is understanding people as customers, understanding their needs and desires, and building the best relationship that can exist between a company and a customer. I am Brazilian, […]

Hi Bryan, tell us about yourself and your background.  For more than 20 years, I have been helping transform consumer and technology industries worldwide. I have launched and scaled industry-changing technologies and services in high-growth businesses throughout my career in IT, services, sports, media, and retail technology. I also love to talk, and I am […]

Hi Priyama, tell us about yourself and your background. I utilize design-led innovation to improve people’s experience with a product, service, or ecosystem. They may be customers, employees, or stakeholders. This eventually results in better business outcomes for my clients. I work in Boston as the Vice President of Experience Strategy at Merge, an integrated […]

Hi Marcelo, tell us about yourself and your background. An engineer by trade, I quickly evolved into an enterprise software salesman. I have jumped from Big IT to start-ups, so I’ve experienced the key issues and drivers of CX from different perspectives. Over the past five years, I have been on the SAP Customer Experience […]

Hi Liliana, tell us about yourself and your background. I am a New Yorker and an immigrant from Bulgaria. My story includes being on Wall Street during the liquidity crisis and building an impactful career in the aviation world through diverse experiences in JetBlue Airways. When it comes to a plane, there is nothing I haven’t […]

Hi Bea, tell us about yourself and your background. Talking about my experience is really about talking about my interests, because little by little I have been looking for what I am passionate about doing. I studied communications, marketing, and now I’ve pursued an MBA. During these past 11 years, I have focused on providing […]

Hi Luke, tell us about yourself and your background. I am the founder and CEO of FirstRoot, a Benefit Corporation devoted to creating great economic equality. My previous company, Conteneo, was an enterprise software company that helped global companies manage investment portfolios using Participatory Budgeting. Now I am leveraging the experience I gained working with […]

Hi Silvana, tell us about yourself and your current role. I am the founder and CEO of Buljan & Partners Consulting in Madrid, focused on making companies a better place for customers and employees. Next year will mark 20 years in the business and proud of the achievements our customers have made in their organizations. […]

Hi Chaman, tell us about yourself and your background. My fascination with customers — their wants, needs, and expectations — began many years ago. By the time I was twelve-years old, I had grown my very own portfolio of daily, weekly, and monthly customers to exceed the magic number of our days, one hundred. Now, […]

Hi Eric, tell us about yourself and your background I’ve had a 25-year career leading or consulting on Voice of the Customer and Customer Experience functions.  I’ve led global programs in the high-tech space with Compaq and HP as well as the travel and hospitality industry with Avis Budget Group and Hertz. I also had […]

Hi Valerie, tell us about yourself and your background. I started out with an education (MBA) in Finance and Marketing thinking product management, but the downturn in the economy set me into technology. Starting at ATT, I learned how technology and marketing /sales could mesh and with the basis of my “psychology meets technology” bent […]

Hi Codruta, tell us about yourself and your background. I graduated from college with a degree in business informatics. I started working at SAP right after graduating, roughly 9 years ago. I did the ABAP academy and got my ABAP certification diploma. Shortly after, I started working in the CX space, doing custom developments for […]

Hi Priyanshu, tell us about yourself and your background. I come from an IT Consulting background with a little over a decade of experience in providing solutions in the digital transformation space. I have also manged cross platform online consumer-facing products. I’m an advocate for improving CX by using a unified digital strategy, which should […]

Hi Marie, tell us about yourself and your background. I’ve worked in the retail industry for over 10 years. I discovered the user experience sphere during my first professional experience as a merchandising project manager. Eager to be in charge of omnichannel projects, I decided to work as an IT consultant and develop my technical […]

Hi Alexis, tell us about yourself and your background. I am a proud e-redisent of Estonia, the world’s first digital nation, entrepreneur, speaker and teacher. I wrote a book on why services fail; it’s in Spanish and you can download or buy it here. We are working on the English version. I spend my time […]

Hi Stefanie, tell us about yourself and your background. I was a marketer before I even knew I had a passion for marketing.  I was the kid watching the TV commercials more intently than the TV shows my family was watching.  I started my career in affiliate marketing and consumer marketing helping users engage with […]

Hi Dario, tell us about yourself and your background. My name is Dario, I am Italian but I left Italy over 10 years ago. I started working in Italy, but then I moved to London, from there to Jamaica, and now I am in beautiful Ghana. I have a master’s degree in Telecommunication Engineering but […]

Hi Marcos, tell us about yourself and your background. I am Brazilian, I am 51 years old, and I have lived in Asunción, Paraguay, for 27 years. My non-negotiable values ​​are humanism, humor, and justice. My education is “non-linear”: I studied Electronic Engineering and Psychology, but my areas of work have always been innovation, entrepreneurship, […]

Hi Aaron, tell us about yourself and your background. I am a passionate traveler and really love working in this space. Unlike other careers, you may not necessarily get to see needles move everyday. In CX you get to be involved in all facets of an organization and can easily measure the success of the […]

Hi Arttur, tell us about yourself and your background.  Hello, I’m a Brazilian guy who first graduated in tourism (what most brings experiences than trips, isn’t it?). Later, I started to study system development (specifically Java), but I hated programming. Today, I have a degree in Production Engineering, as well as an MBA in Business […]

Hi Ilaria, tell us about yourself and your background. I love exploring, traveling, discovering new places and cultures and most importantly I’m a food lover, obsessed with pizza and pasta. Can you tell I’m Italian? But I have another obsession: customers, making sure they get the best experiences across the journeys. I’ve been working in […]

Hi José, tell us about yourself and your background. I defined myself as a strong believer in the use of technology to help people. Passionate about enhancing the customer experience with a special focus on the digital transformation of their business, attending a Ph.D. in Telematics Engineering, with an MBA in Marketing and Sales and […]

Hi Alysson, tell us about yourself and your background. My name is Alysson Rodrigues, and I am a Product Manager, and Digital Business Senior Analyst at Banco do Brasil (Bank of Brazil), the most traditional bank in Brazil with over 200 years of operation and one of the biggest financial institutions in Latin America. I’ve […]

Hi Nicolas, tell us about yourself and your background. Well, I am forty-seven years old, I’m married and I’ve got two children. I studied Industrial Engineering and I also have a diploma in Technological Services Management. I have worked in the telecommunications industry for seventeen years, reaching managerial positions in Customer Care Processes and Project […]

Hi Saurabh, tell us about yourself and your background. I am a global digital transformation leader, looking to make a direct impact on organizations and clients I work with. I am responsible to drive a strategic focus on building and scaling framework for innovation and technology-led transformation and help businesses achieve their strategic objectives and […]

Hi Michael, tell us about yourself and your background. I began my career at SAP over 10 years ago, and have held a variety of ‘cloud-based’ roles (i.e. Sales, Process Owner, Customer Advocate, Support Liaison, Pre/Post Sales process mgmt and Vendor Ops lead to name a few). Not to mention, 10+ years in the Financial […]

Hi Mayte, tell us about yourself and your background. I was born and raised in Mexico and, throughout my personal and professional life, I’ve had the opportunity to take part in international experiences that helped me grow and better understand the differences on human behaviors. Before graduating, I did and internship at Cinépolis’ headquarters, which […]

Hi Christopher, tell us about yourself and your background.  Sure! As Senior CX Principal at Medallia, I work with multinational clients to implement strategies to repair, manage and grow profitable businesses. I frequently speak publicly on customer experience and have written about it for various well-known publications. Growing up, my father had an independent restaurant, so I […]

Hi Michela, tell us about yourself and your background. I am a CX Manager with a marketing background who strongly believes in CX to drive business growth and break the silos in the organization. I am currently a Global CX & Innovation Manager at Nespresso Global HQ based in Lausanne, Switzerland; the scope of my […]

Hi Justin, tell us about yourself and your background. I am the Head of Strategy and Digital Transformation at Standard Bank Fleet Management, a division of the largest bank on the African continent, Standard Bank Group. I have over 20 years of experience in the financial services industry and am responsible for strategy development and […]

Hi Georgia, tell us about yourself and your background. I am a Senior User Experience (UX) Designer and Consultant based in Zurich, Switzerland, currently working remotely for a leading UK local authority, guiding the organization on achieving UX-oriented digital transformation. I take a holistic approach to design, considering each step of the user/customer journey and […]

Hi Aida, tell us about yourself and your background. I was born in Madrid, and I am a Clinical Psychologist who has always had an interest in human behavior and particularly in how we consume and why we prefer some brands over others. This was the reason why I decided to specialize in consumer psychology […]

Hi Holly, tell us about yourself and your background. Hi, I’m the Senior UI/CX designer at Prezzee, a digital gift card platform. I’m from Scotland and I moved to Sydney, Australia over 4 years ago. I have a degree in visual communication and have since worked at multiple agencies as well as in-house, helping companies […]

Hi Mrinmoy, tell us about yourself and your background. I grew up in Chandannagar, a beautiful, serene riverside town in West Bengal. As the youngest child, I had a simple, protected childhood, surrounded by my loving elder brother, sister, and other family members. My mother, a school teacher, taught me how education could be my […]

Hi Jim, tell us about yourself and your background. I have been working in customer service and customer experience for over 25 years with my focus being primarily on CX for the past 15 years. My first customer service role was as a frontline supervisor in the small business services office in Washington, D.C. for […]

Hi Hasnain, tell us about yourself and your background. I did my undergraduate majoring in finance with an ambition to become an investment banker; however, certain turns of events took place and I ended up in digital technology and advertising, which is where I have been since 2013. During this time, I’ve had the opportunity […]

Hi Nicolás, tell us about yourself and your background. I am a consultant on Behavior & Innovation. I have a Master’s degree in Anthropology, another Master’s degree in Marketing, and a B.A. in Advertising. I am a professor at international business schools and an academic researcher. Now, I have just released my first book, “EtnoMarketing: […]

Hi Eddie, How did you start working in the customer experience space? Prior to my career in CX, I served as a federal civilian within our government, specializing in contract negotiations, namely negotiating contracts for space rockets and satellites. Prior to that I served in the military and that’s where my heart of service was […]

Hi Germán, tell us about yourself and your background. My name is Germán Mendívil, I am originally from Spain, but I have been living in Belgium since 2007. I studied Telecommunications Engineering and I started working for Cisco as a graduate engineer in 2007. My first role in Cisco was as a Customer Support Engineer […]

Hi Raz, tell us about yourself and your background. I’m a Senior Digital Transformation Advisor at BDO Israel. Previously, I was VP of Information Technology at Bezeq (the Israeli telecom incumbent) and Direct Insurance and Deputy Government of Israel CIO. I teach in two MBA programs, and I’ve written seven textbooks and dozen of professional […]

Hi Sebastian, tell us about yourself and your background. My name is Sebastian, and I’m a Customer Experience Manager and Marketing Expert in the global automotive and product development industry. I work as a CX Manager for the RLE INTERNATIONAL Group, and I’m advising every level of the organization with a customer-centric view. I also take […]

Hi Israel, tell us about yourself and your background. I graduated with a business/international relations degree in 2018, and was offered a CX position from my current employer, a telecommunications company, however, I have been working in this company for over 7 years. During the whole time working in Algar Telecom, I always worked in […]

Hi André, tell us about yourself and your experience. Hi, I am very happy with this invitation. I am someone who believes a lot in people and their humanity and creativity. Today I work as a training analyst at a reputable company. I have more than 10 years of experience in CX. I worked in […]

Hi Martijn, tell us about yourself and your background. I am a Customer Experience expert with over 15 years of experience in designing and building marketing, customer service, and ecommerce solutions in retail and manufacturing. I am currently working at Capgemini, a global leader in Digital Customer Experience, helping many of our clients to be […]

Hi Eric, tell us about yourself and your background. I’m 100% Filipino. I was born here but raised in Thailand, the Philippines, and Italy. I went to college at Tufts University in the U.S. and moved back to the Philippines in 2000. I took BS Electrical Engineering at Tufts, and my first job was at […]

Hi Falguni, tell us about yourself and your background. I am currently the Assistant Vice President, Digital Strategy & transformation at Emxcel Solutions, India. Since school, I was fascinated by computers & so I did my graduation in Computer Technology followed by Masters in Information Systems & ERP Systems. My techno-functional experience spans more than […]

Hi Tolú, tell us about yourself and your background. I am currently working in the Customer Experience Management unit of ARM Investment Managers, a financial services company based in Lagos, Nigeria. My day-to-day tasks involve engaging the company’s existing (and prospective clients), to address enquiries, requests and complaints about mutual fund accounts. I hold a […]

Hi João, tell us about yourself and your background. My career began as an intern in a Colgate-Palmolive R&D lab, but despite enjoying the lab work I preferred to sit at the table with analysts and help structure the company’s new projects. After that I worked through packaging development and manufacturing, where I could have […]

Hi Luiz, tell us about yourself and your background. I’m Luiz, from Brazil. I am now living in Guadalajara, México and I’m 29 years old. I have a bachelor’s degree in System of Information ( kind of a mix between Business and Technology) since 2012. My career with IT started in 2009 with Oracle database, […]

Hi Wilson, tell us about yourself and your background. I’m Brazilian, as you know, and I hold a master’s degree in Computer Science. Throughout my career, I have developed a strong background in management and digital technologies. For many years now, I have been working specifically to implement digital products in digital transformation programs.    […]

Hi Sunnyma, tell us about yourself and your background. While I transitioned several career roles, I consider myself a Technology and  Strategic advisor in general. Professionally I support and help customers adopt complex,  transformational, and strategic engineering programs. I help customers assess the best blend of tools and technologies that help them progress in their […]

Hi Priyanshu, tell us about yourself and your background. I come from an IT Consulting background with a little over a decade of experience in providing solutions in the space of digital transformation. I also have managed cross-platform online consumer-facing products. I’m an advocate of improving CX by using a unified digital strategy that is […]

Hi Amit, tell us about yourself and your background. My name is Amit Jain. Currently I am working with Accenture as a digital transformation lead for their financial services business. My role here is to analyse order to cash processes for our large clients, identify opportunities to automate and digitize sub parts of their value […]

Hi Carolina, tell us about yourself and your background  I am Brazilian, graduated in advertising and post-graduated in Project Management. I started my career at age 15 in a Brazilian software company, then I working in the Retail and Health segments. I currently work for a large telecom company in the CX department and I […]

Hi Sujith, tell us about yourself and your background. For more than two decades in the Digital space, I have worked with demanding clients in India and across the globe with different Industry segments.  I have been part of several award-winning customer experience innovation works in technology-enabled communications. I have a degree with telecommunication engineering and […]

Hi Ahmet, tell us about yourself and your background.  I graduated from the computer engineering department at the university. I was always interested in computers and the digital world. I worked on digital transformation in a company at university and I decided to improve myself in this field. I am currently working as a digital transformation […]

Hi, tell us about yourself and your current role. Sure! In all fairness, I don’t have much to tell about my career, as I just graduated in International Management at the Università degli Studi di Torino, in Italy. Before that, I spent one year as Junior Marketing Assistant at Nembol. Currently, I’m Head of Marketing. […]

Hi Mario, tell us about yourself and your current role. I was born and raised in Innsbruck and I still have the privilege to live and work in an area where others come to enjoy their holidays. Tyrol has always been strongly influenced by tourism and the interaction with guests from all over the world […]

Hi Alexandra, tell us about yourself and your background. I have the pleasure of working as Head of Marketing and CX at a B2B SaaS company called Avinode Group, and we provide essential digital products and services to the business aviation industry. I started my career 16 years ago and became a digital producer at […]

Hi Patricia, Tell us about yourself and your background. Specialist in the journey of consumer experience and data strategy for over 20 years. Enthusiastic about innovation, emerging technologies and disruptive business models; He started his career in the industry, and moved on to strategic consulting firms GS&MD and PwC. Today, with his data strategy consultancy, […]

Hi Jorge, tell us about yourself and your background. Hi CXBUZZ!  It is a pleasure to be interviewed. Thank you very much for having me. I’m a Spanish consumer behavior researcher by training and a movie lover by vocation. I’m based in Madrid. I started my career in trade marketing, moved to corporate branding and […]

Hi Jesse, tell us about yourself and your background. Well, in short, I’m 34 years old. Married, my son is one year old. I’m a postgraduate in Strategic Business Management. I’ve graduated in Lean Six Sigma methodology. I’m Live here in Brazil. About my background, I have 16 years of experience in customer service, working […]

Hi Adam, tell us about your background. I co-founded Summit CX, a technology and consulting partner focused on the voice of the customer and employee experience programs. I’ve spent the last 12 years building global customer experience, customer retention, and customer growth teams in both B2C and B2B. How did you first start working in […]

Hi Lucas, tell us about yourself and your background. My name is Lucas Nascimento, and I’m a CX specialist at Gympass. Before joining Gympass in June of 2021, I was previously a Senior Analyst at Teleperformance, where I supported one of the company’s biggest clients. And before that, I worked for about 4 years in […]

Hi David, tell us about yourself and your background. I’m quite the curious guy with an unquenchable thirst for knowledge and information. I must admit I like strategy more than production because I like to observe behaviors and understand personalities, analyze challenges and provide multiple pathways to solve them. I started my 25-year career path […]

Hi Bandar, tell us about yourself and your background. My academic background in computer science and graphic design, which shaped my skills in transforming ideas into tangible deliverables, whether with coding or sketching with a pencil. Then I worked on designing digital experiences in the health services and government which gave me a solid technical […]

Hi Naresh, tell us about yourself and your background. I am an Analytics and Consulting Director with over 12 years of experience in building analytics capabilities, leading process improvement and business process management initiatives as part of organization transformation. I have been in financial services for 5 years now and previously worked in health care, […]

Hi Hans-Jacob, tell us about yourself and your background. My name is Hans-Jacob, and I’m the CX Consultant at the Danish Commercial Industries Federation. It’s my job to be updated on trends and new opportunities within the field of CX and inspire our companies toward getting better at giving their customers a great ‘customer experience.’ […]

Hi Jeff, tell us about yourself and your current role. I’ve been working in the customer services business for over 25 years in a variety of roles in field service management, service sales, and advisory consulting in digital and customer experience transformations. I moved to Ireland from Boston, USA in 2018 and started my own […]

Hi Ignacio, tell us about yourself and your background. I’m 21 years old, and I’m from Argentina. I am currently studying Economics at the University of Buenos Aires and working at Mercado Libre, the biggest eCommerce company in LATAM. How did you first start working in the CX space? I started working in the CX […]

Hi Tony, tell us about yourself and your background. I am a lifelong operator starting in hospitality, retail, and restaurants.  I’ve led teams of over 500 at a single site and regional teams of thousands. Most recently, I was the customer experience officer at Aramark before leaving to start to Ignite Your Service Training and […]

Hi Angeleen, tell us about yourself and your background. I have over 10 years of experience in customer service, contact centers, and customer experience spaces. I have been a CCXP for 6 years and volunteer for the CXPA Diversity and Inclusion committee. How did you first start working in the CX space? I have had […]

Hi Natalia, tell us about yourself and your background. I was born In Córdoba, Argentina on October the 21st in 1978. I studied Marketing at University. What I enjoy the most about my job is Market research. I have been living in Buenos Aires since 2007 and I have worked in some companies during these […]

Hi Enrique, tell us about yourself and your current role. Good afternoon Alon!. My name is Enrique Gomez Alonso, I am born and raised in Madrid, Spain, but I have lived/worked in more than 25 countries around the world!. Currently, I am Principal XP in Medallia for South EMEA How did you start working in […]

Hi Enrique, tell us about yourself and your background. I´m currently the head of the CX department within the CX direction in CONTPAQi; I have over ten years in different roles, mostly commercial roles but have taken a keen interest in driving change through customer-centricity. How did you first start working in the CX space? […]

Hi Jesús, tell us about yourself and your background. I am from Puerto Rico. Live in South Florida, and most of my time, I am between airports and Mexico. This was before the pandemic. Now I am 100% working remote in Latin America. I started in the CRM space when it was known as Telemarketing […]

Hi Hugo, tell us about yourself and your background. After getting my Bachelor’s Degree in Business Administration 30 years ago, I started my journey in Relationship Marketing alongside the renowned American consultant Fred Newell. He showed me the path of successfully employing technology to marketing strategies thanks to a client we had in common at […]

Hi Eric, tell us about yourself and your background. Hello! I am a first-generation Chinese-American with a deep love for crafting better customer experiences. I fell in love with brands at a young age, reciting everything from cereal commercials to insurance tag-lines. In fact, I’m sure that watching those adverts is what helped me learn […]

Hi Mary, tell us about yourself and your background. My parents were constantly moving worldwide, so I was born abroad and spent my early years jumping from city to city, country to county. While this did come with its own unique set of challenges, it gave me a lot of cultural diversity and a very […]

Hi Johan, tell us about yourself and your background. Always an awkward one for me to answer, but let me give it my best shot. I like to describe myself as a polymath. I have an academic background in Anthropology, Sociology, Industrial Psychology, and Cellar Technology. I have worked as a lecturer in Business Studies, […]

Hi Jacob, tell us about yourself and your background and how you got to the CX space. I am lucky enough to be the son of Niels Kjellerup, and He was the first to start up a call center in Denmark and from the mid-90s into 2010ish, he roamed the world as a premium expert […]

Hi Roberta, tell us about yourself and your background. I live in Florianópolis, Santa Catarina, Brazil. Here it is affectionately called the “silicon island.” I have been working in the customer service area since my first job. I love talking about my most basic experiences, years ago when I worked at Mc Donalds, at the […]

Hi Christian, tell us about yourself and your background. My original trade was in design at the Queensland College of Art, and back when I was studying, I had a view that the future was going to be online. I then receive approval to reconfigure my degree to be web-focused as it just didn’t exist […]

Hi Jamie, tell us about yourself and your background. My name is Jamie Thorpe, I am Head of Experience Management at Ipsos.  I lead the CX Centre of Excellence, we work with clients on everything from professional services to platform implementation and analytics.  I started in CX before it even identified as CX, this was […]

Hi Howard, Tell us about yourself and your background. My background is in Law ( recovering attorney) and in commercial media production. 5 years ago I changed careers to marketing and sales working with an agency and with Lightico the last 3 years. How did you first start working in the CX space? Ranging from […]

Hi Imre, tell us about yourself and your background. Hi. First of all, it’s a great pleasure to be interviewed. Thank you for having me here. My career as a CX/UX designer started back at university. I did a chemistry degree, and the software used in chemistry labs excited me in this sense – the […]

Hi Valerii, tell us about yourself and your background I was born in a small town named Bilibino, which is located in the Magadan region!). Try to google it! But I left my hometown to study in Tomsk, then I moved to Novosibirsk and then to Moscow. Currently, I am the Project manager at VTB […]

Hi Jon, tell us about yourself and your background. I was always into both science and art as a kid, so when I discovered Ergonomics back in the 1990s I finally felt I’d found the right thing for me – a bit of people, a bit of creativity, a bit of science, a bit of […]

Hi Ramanujan, tell us about yourself and your background. I am an Entrepreneur running an MSME start-up called Musicloudstudio & Technology. Also, I am a CX – Project Manager in Cisco. I was a musician and wanted to be a musician. But when I started to work as a freelance artist parallelly with my IT […]

Hi Steve, tell us about yourself and your background. I have been working in the Customer Experience field for the past 20 years, through the course of my career I have worked in many roles both customer-facing and behind the scenes from an entry-level position up to Vice President of Operations. In 2014 I started […]

Hi Samuel, tell us about yourself and your background. I’m heading the collaboration department in one of the world’s leading brand franchise operators since 2014, the enterprise portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants, and leisure destinations, as well as a growing online and digital business. We are […]

Hi Ben, tell us about yourself and your background. My name is Ben Segal and I’m the Senior Director of Customer Experience at Pair Eyewear.  Prior to joining Pair in April of 2021, I was previously Director of Customer Experience over at Freshly, where I started back in 2016 and helped to scale the team […]

Hi Anthony, tell us about yourself and your background. I have worked in the technology industry in various capacities for 20 years. However, my background is languages and I began my career as a translator of French and German. Today, I head up global Sales Operations at StarTech.com, a leading technology manufacturer with a global […]