Eric L Hu

Eric L Hu is on a mission to make CX at scale, sexy. Currently serving as Principal, Group Strategy Lead at Walmart, Hu stewards a $100B portfolio for digital and in-store products across financial services, health & wellness, and consumer identity. Prior to the Fortune One, Eric spent the better part of a decade architecting customer experiences in highly regulated industries like automotive, pharmaceuticals, and healthcare. Hu’s stochastic career path is aptly articulated by his mentor as, "musician turned marketer, forever a passionate performer." From an early age, he remembers mom always saying something about an inability to sit still. Eric transitioned from a 13 year-long run in classical violin performance to the then-burgeoning NY startup scene, then to commercial photography for brands like Leica, Mercedes-Benz and Range Rover, and finally to product design where he earned his "MBA" at shops like AKQA, Havas, R/GA, Code & Theory, and Deloitte Digital. Today, Eric is dedicated to nurturing a community of trouble makers – strategic thinkers and creative dreamers who also can't sit still. You will most likely find him nursing chrysanthemum tea, obsessing over a vintage print ad collection in his east village studio.