As a customer-centric strategist and consultant, Patty develops growth strategies for organizations with a focus on the customer propelling sales and profit growth in double digits. Prior to that, Patty was a VP/GM for Neiman Marcus, Marshall Fields and Lord & Taylor creating customer centric cultures and strategies that exceeded financial goals and CX metrics. Patty is a member of the CXPA and has earned her CCXP and her CX-PRO. She received her B.S. from Indiana University's Kelley School of Business and her M.B.A. from Oakland University.