Monday, October 25, 2021

Patty Soltis

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Patty has 30+ years of expertise in customer experience. For 25+ years, she worked in retail at Neiman Marcus, Lord & Taylor and Marshall Fields running stores and influencing customer experience through the organization. For the past several years, Patty has developed customer centric growth strategies for organizations. Patty has award winning businesses with an impact of $1B, is an international author and speaker, and sits on the Advisory Board for Horizon CX.

Prospecting and Customer Experience

Customer Experience is incorporated into many aspects of an organization and receives quite a bit of attention for data, analytics, supply chain, logistics, technology,...

Employee Experience & Customer Experience Equals Overall Experience

Employee Experience & Customer Experience - Which One Came First? The ultimate question of which came first, the chicken or egg, could be applied to...

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