Monday, June 21, 2021
- Customer Experience
These Are the Top-Rated Car Insurance Companies in the United States
Jackie Lai - 0USAA Group, NJM Insurance Group, and Amica Mutual Group stand out as the best car insurance companies in the United States, according to a...Forrester’s Customer Experience Index Shows US Companies’ CX Has Improved During the Pandemic
Larissa Gao - 0According to Forrester’s U.S. 2021 Customer Experience Index rankings, 21% of the U.S. brands included in the index have seen an increase in their...Where Do We Stand on Employee Experience? Here’s the Latest
As COVID-19 restrictions are lifted, companies are resuming their businesses, both on an increasing digital scale and delivering customer service face-to-face. On the frontline...The Differences Between Digital Transformation and IT Modernization
Digital transformation is on the tips of everybody’s tongues nowadays; but what does it specifically entail? Often used as an umbrella term for any...New CX Research and Trends You Should Know About
Customer experience is taking first place in importance for customers in their journey, according to a new Socialbakers report. The report compiles the latest...
- Industry Insights
AI-Powered CX Start-Up Wings Hires Former Starbucks SVP as Executive Advisor
Jackie Lai - 0Wings, a start-up company that develops autonomous businesses, has announced that Jim McDermet will join the company as its new Executive Advisor. McDermet, a...Exostar Introduces New Digital Transformation Platform to Secure Data and Cooperation
Jackie Lai - 0This week, Exostar announced the launch of its new digital transformation platform, The Exostar Platform, to assist businesses in well-regulated industries to safely cooperate...Sports Betting: Who’s In and How Much of an Opportunity Do They Represent?
Turn on any live sporting event these days and you’ll likely see an abundance of ads during the commercial breaks enticing engaged fans to...Kratos To Deliver Products Supporting Satellite Industry’s Digital Transformation
Larissa Gao - 0Kratos Defense & Security Solutions, Inc. has announced that it will deliver products to support the satellite industry’s digital transformation effort to sell virtualized...FoodStorm Launches Self-Service Solution To Improve Customer Experience
Larissa Gao - 0FoodStorm, a catering software provider, has launched a new solution called FoodStorm Kiosk to help in-store customers place orders themselves. Thanks to this implementation, customers...
- Interviews
CXBuzz Interview With Errol Allen, Author of “Keys to Delivering Amazing Customer Service”
Hi Errol, tell us about yourself and your background. I am an operations consultant where I assist my clients in creating internal operations consistency, leading...CXBuzz Interview With Hiram Damin, Customer Success Team Leader at Octadesk
Hi Hiram, tell us about yourself and your background. I graduated in Advertising and I’ve got MBA in Digital Marketing from FESSC - Brazil. In...CXBuzz Interview With David Cherry, SVP, Director of Customer Experience at Biolumina
Hi David, tell us about yourself and your background. Born in Summit, N.J., I grew up mainly in Australia and was educated at Melbourne University....CXBuzz Interview With Manish Nepal, Founder Of Marketing Impact
Hi Manish, Tell us about yourself and your background? I am a freelance content marketer with over 10 years of experience working for B2B companies....CXBuzz Interview With Nic Windley, Investor, Strategist & Founder of Acceleron V
Hi Nic, tell us about yourself and your background? I've been a multidisciplinary problem-solver over my 25-year career in both start-ups and global corporates where...
