Verint (NASDAQ: VRNT), The Customer Engagement Company®, announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement solutions to midmarket and enterprise businesses worldwide.
As a value-added reseller partner, Eventus is committed to helping organizations worldwide unlock the full potential of Verint’s advanced Digital-First Engagement solutions, empowering their teams to engage more effectively with customers and drive digital customer experience (CX) transformation.
“We’re proud to be a reseller partner to Verint. In addition to the technology implementation, we also offer expert consulting services to help our clients optimize every touchpoint along the customer journey, from initial contact to ongoing support,” said Milos Djokovic, CEO and managing director, Eventus Solutions Group. “This new partnership will enable organizations to take their customer engagement to the next level.”
“We are excited about this new partnership between Verint and Eventus Solutions Group. As a leading BPO, we know the importance of digital-first engagement in today’s world. This partnership will enable organizations to create differentiated experiences for their customers, improve customer engagement, and drive digital customer experience transformation in our key markets.” said Bharath Vasudevan, senior vice president, Tech Mahindra.
As consumers shift to digital channels, brands are facing an increasing number of interactions and skyrocketing expectations. Verint solutions supporting this digital shift comprise conversational AI, engagement channels, engagement orchestration and knowledge management to help organizations successfully meet these challenges and create differentiated experiences. Verint’s Digital-First Engagement solutions can be combined with the other Verint Customer Engagement Platform applications to do this with a very compelling value proposition.
“This new partnership will elevate Verint’s long-standing relationship with Tech Mahindra to new levels through a global practice around CX consulting and advising provided by Eventus,” says Verint’s John Bourne, senior vice president global channels and alliances. “We are pleased to welcome the Eventus team to our growing network of experts in this field and look forward to launching additional Verint solutions through Eventus in the near future.”
Visit Verint Customer Engagement Platform to learn more about Verint solutions.
About Eventus Solutions Group:
At Eventus Solutions Group, we have been reinventing the customer experience. We help enterprise-level companies solve the most complex customer experience (CX) and contact center problems—equipping them with the strategies, technologies, cross-platform analytics and fresh thinking they need to delight their customers and meet the challenges of today’s new “Age of the Customer.” In fact, when our competitors falter, companies turn to us for creative solutions and clarity. And to connect clients’ bewildering array of operational, contact center and marketing software, we built IntelligenceHub, a unified data and analytics platform. For organizations that want to optimize the way customers interact with your firm, Eventus Solutions Group delivers a better experience every time.
Verint (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.