Monday, June 21, 2021

Anna Burneika

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Where Do We Stand on Employee Experience? Here’s the Latest

As COVID-19 restrictions are lifted, companies are resuming their businesses, both on an increasing digital scale and delivering customer service face-to-face. On the frontline...

The Differences Between Digital Transformation and IT Modernization

Digital transformation is on the tips of everybody’s tongues nowadays; but what does it specifically entail? Often used as an umbrella term for any...

New CX Research and Trends You Should Know About

Customer experience is taking first place in importance for customers in their journey, according to a new Socialbakers report. The report compiles the latest...

Ericsson’s Mobility Report Explores the Future of Digital Transformation for Cellular Technology

By 2026, there will be nearly 27 billion connected devices around the world. This is the prediction of a new report published by Ericsson,...

Discount Offers Are Effective Appeasement When Fixing Company Errors, Study Finds

It is common knowledge that a positive customer experience is the backbone of any service or business, but what are the best ways to...

UK Student Loans Company Establishes Customer Panel

Having recently established a new Customer Vision, the UK non-profit Student Loans Company has made a further step in its strive for customer-centric experience,...

Cybercrime Is on the Rise with DDoS Attacks on Vulnerable Servers

Digital transformation has been on the rise for quite some time, hitting an all time high during the COVID-19 pandemic. Companies and businesses have...

Lack of Regular Review Is Holding Back CX Strategies, Report Shows

A new survey conducted by Forrester Consulting and commissioned by Mapp Digital dwelves into the importance of using customer insights for CX improvements. The...

Ethics and Social Responsibility Are Increasingly Influencing Customer Loyalty

With word of mouth and product reviews being readily available to consumers, business ethics and values are becoming increasingly more important for customers when...

CXBuzz Interview With Adrian Swinscoe, CX Advisor and Author

Hi Adrian, tell us about yourself and how you got to the CX space. I trained and worked as an economist, then as a teacher, working...

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