Wednesday, December 8, 2021

Anna Burneika

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Anna is a staff writer at CXBuzz. Her international background lends itself to 5 languages, a wide variety of interests, and a broad and bright approach to her work. Having accomplished her first degree - a BA in Communications and Political Science - at only 19 years old, she is currently pursuing her passion of Theatre with an MA in the UK.

Cybercrime Is on the Rise with DDoS Attacks on Vulnerable Servers

Digital transformation has been on the rise for quite some time, hitting an all time high during the COVID-19 pandemic. Companies and businesses have...

Lack of Regular Review Is Holding Back CX Strategies, Report Shows

A new survey conducted by Forrester Consulting and commissioned by Mapp Digital dwelves into the importance of using customer insights for CX improvements. The...

Ethics and Social Responsibility Are Increasingly Influencing Customer Loyalty

With word of mouth and product reviews being readily available to consumers, business ethics and values are becoming increasingly more important for customers when...

CXBuzz Interview With Adrian Swinscoe, CX Advisor and Author

Hi Adrian, tell us about yourself and how you got to the CX space. I trained and worked as an economist, then as a teacher, working...

The EU Plans New Digital Transformation Initiatives

As members of the European Parliament are setting up and voting on “Shaping the digital future of Europe” initiatives, many other plans are being...

Digital Experience Is More Important Than Ever, Even Post-Pandemic

As COVID-related restrictions ease in many Western countries and the more traditional customer engagement methods — such as in-person shopping and branch customer service...

Poor Customer Experience Affects Customer Loyalty, Study Confirms

One in three consumers have considered leaving a brand due to poor CX services and another 65% have acted on that consideration, according to...

New Hires in the CX Space: May 3, 2021

What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Nymbus...

New Hires in the CX Space: April 26th, 2021

What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...

New Hires in the CX Space: April 19th, 2021

What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...

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