Monday, October 25, 2021
- Customer Experience News
Robinhood Ups Its Customer Support with 24/7 Phone Service
Robinhood, the booming stock trading app, has announced it will boost its customer service with a dedicated 24/7 phone service. Robinhood’s intention behind this...CXBuzz Expert Panel: How Netflix Is Excelling at CX
Netflix has been known to be one of the best companies when it comes to customer experience (CX) capabilities. This begs the question of...Factor4 and SavorConnect To Launch Omnichannel Gift Cards on Shopify
Factor4, a gift card and loyalty solutions provider, has announced a collaboration with SavorConnect, cloud-based e-commerce solutions platform, to introduce omnichannel gift cards on...Reach3 Insights Launches New Customer Insights (CI) Tool
Reach3 Insights, a market research platform, has partnered up with Rival Technologies to launch a new customer insights (CI) tool to help brands boost...How To Celebrate CX Day 2021
On Tuesday, October 5th, 2021, the world celebrates the annual CX Day, which was recognized by the US Congress and was founded by the...
- Industry Insights News
New Hires in the CX Space: October 18, 2021
What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. Emarsys Promotes Joanna Milliken...Zoom and Five9 Call Off Multibillion Dollar Merger
Zoom Video Communications Inc., the popular video-conferencing platform, has announced that their merger with Five9, a cloud service provider, has been mutually terminated. The...Berkshire Grey Develops AI Put Wall To Meet e-Commerce Demands
Berkshire Grey, an automation solutions provider for supply chain processes, has developed an AI-powered put wall as a response to rising e-commerce demands and...Accenture Will Acquire Brazilian CX Platform Experity in the Wake of e-Commerce Boom
Accenture, the global consulting giant, has announced its plan to acquire Experity, a Brazil-based customer experience (CX) and e-commerce solutions provider. With the acquisition,...Marin Software Announces Integration with Criteo’s Commerce Media Platform To Enhance eCommerce Advertising
Digital marketing software provider Marin Software has unveiled an integration with advertising company Criteo’s Commerce Media Platform, enabling users to manage and optimize e-commerce...
- Interviews
CXBuzz Interview with Sergio Rossini, Sales, Marketing & CX Director at Sagres, Italy
Hi Sergio, tell us about yourself and your background. Hi, I am a customer-focused senior manager with 20+ years of experience in the service environment...CXBuzz Interview with Bruno Gobbato, Co-Founder of PeopleXperience, Brazil
Hi Bruno, tell us about yourself and your background. Hello CXBuzz readers, it’s an honor to participate in this interview! I'm very passionate about what...CXBuzz Interview with Bryan Bedford, Global Leader, Customer Experience at Cisco
Hi Bryan, tell us about yourself and your background. For more than 20 years, I have been helping transform consumer and technology industries worldwide. I...CXBuzz Interview with Priyama Barua, VP of CX Strategy at Merge
Hi Priyama, tell us about yourself and your background. I utilize design-led innovation to improve people’s experience with a product, service, or ecosystem. They may...CXBuzz Interview with Marcelo Souhami, VP Sales, Customer Experience at SAP
Hi Marcelo, tell us about yourself and your background. An engineer by trade, I quickly evolved into an enterprise software salesman. I have jumped from...
- Thought Leadership
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