Monday, September 27, 2021
- Customer Experience News
InMoment’s Acquisition of Lexalytics Signals New Chapter for Data-Driven Experience Improvement
It’s official: InMoment, the Experience Improvement (XI) software provider, has completed the acquisition of Lexalytics, marking the importance of data processing for the customer...JCPenney Adopts AI Solution To Boost Online Sales
JCPenney, a popular retail store chain with over 650 sites in the U.S., has teamed up with Metrical, an AI provider, to enhance online...The Most Common Misunderstandings Related to Customer Experience (CX): Expert Panel
In our ongoing CXBuzz interview series, we’ve been asking leading customer experience (CX) experts to name the most common misunderstandings that they’ve come across...New e-Commerce Analytics App Offers Comprehensive Insights for Brands and Retailers
Webgility, an e-commerce automation platform provider, announced Tuesday the launch of Webgility Intelligence, an analytics app that provides retailers with insight into the orders,...Adobe Tackles Patient Experience in Healthcare with New Solution
Computer software giant Adobe has announced a subsidiary of its Experience Platform: Experience Cloud for Healthcare. Aimed to deliver individualized customer experiences in a...
- Industry Insights News
Marin Software Announces Integration with Criteo’s Commerce Media Platform To Enhance eCommerce Advertising
Digital marketing software provider Marin Software has unveiled an integration with advertising company Criteo’s Commerce Media Platform, enabling users to manage and optimize e-commerce...Twilio Segment Promises Personalized Customer Experiences with New CDP Developer Toolkit
Twilio, the renowned cloud communication platform, has announced the addition of a developer toolkit to its customer data platform Segment. Claiming to supply users...To Meet Google’s New Criteria, Amplience Announces SEO Optimization Solution
Amplience, a commerce experience platform, is launching its own image and video content management solution for SEO optimization, Dynamic Media, giving its customers the...NCR and TruMark Partner To Improve Digital Transformation in Banking
Jackie Lai - 0NCR Corporation, an enterprise technology provider, announced last Tuesday that it has partnered with TruMark Financial Credit Union to provide an advanced digital banking...TELUS International Opens Its Third Digital CX Delivery Center in the U.S.
Jackie Lai - 0New Charleston, South Carolina, joined Las Vegas and Folsom, California last Tuesday to become the third U.S. city hosting a digital CX delivery center...
- Interviews
CXBuzz Interview with Georgia Mantzana, Senior User Experience (UX) Designer and Consultant
Hi Georgia, tell us about yourself and your background. I am a Senior User Experience (UX) Designer and Consultant based in Zurich, Switzerland, currently working...CXBuzz Interview with Aida Bononato, CX Client Executive at Kantar Insights, Spain
Hi Aida, tell us about yourself and your background. I was born in Madrid, and I am a Clinical Psychologist who has always had an...CXBuzz Interview with Holly Anthony, Senior CX & UI Designer at Prezzee
Hi Holly, tell us about yourself and your background. Hi, I’m the Senior UI/CX designer at Prezzee, a digital gift card platform. I’m from Scotland...CXBuzz Interview with Mrinmoy Chakraborty, Head of Digital Transformation Business at SOLiD Technologies
Hi Mrinmoy, tell us about yourself and your background. I grew up in Chandannagar, a beautiful, serene riverside town in West Bengal. As the youngest...CXBuzz Interview with Jim Katzman, Principal, CX Strategy & Enablement at InMoment
Hi Jim, tell us about yourself and your background. I have been working in customer service and customer experience for over 25 years with my focus...
- Thought Leadership
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