Sunday, August 14, 2022

Emily Louise Spencer

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Emily Louise Spencer is a graduate of the University of York with a master's degree in Chemistry. A published scientific author, she now works as a freelance writer and copy editor.

Asia Pacific Poised To Lead The World in CX Investments: Adobe Report

Businesses in the Asia Pacific region are “set to outstrip other global regions in customer experience in 2022”, according to a new report by...

CloudShare Announces Salesforce Integration with Eye on Customer Retention

CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...

80% of UK Companies Unable to Scale Digital Transformation Plans

Four out of every five UK businesses are unable to scale their digital transformation plans to the fullest potential, according to a new report...

Early Investment In CX Is Crucial: Adobe Report

Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...

80% of Consumers Switch Brands Due to Poor CX: Qualtrics Report

80% of consumers say they have switched brands in the past due to poor customer experience, a new research from Qualtrics has revealed. Over...

Patient Reviews Affect Choice of Healthcare Provider: Report

More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation. The report,...

Most Organizations Fail To Deliver Seamless Digital Experiences: Gartner CX/UX Report

The majority of organizations struggle to deliver seamless digital experiences across all points of the customer journey, according to a report by Gartner. Published...

CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia

Hi Raihan, tell us about yourself and your background.  I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...

UK Sees Increase of 30% in eCommerce Spending in 2021: MasterCard Report

The UK saw a massive rise in online spending during the COVID-19 pandemic, registering the highest percentage of online shoppers in MasterCard’s latest annual...

Post-Purchase CX Provider Wonderment Raises $6M for eCommerce Transparency

Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...

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