Wednesday, January 19, 2022
- Customer Experience News
Cost Efficiency and Data Usage New Priorities in eCommerce: Namogoo/Microsoft Survey
e-Commerce leaders are switching focus in the run up to 2022, with many executives looking towards cost-efficiency and data usage. The ecommerce-based SaaS platform...Online Engagement A Must-Have, Says New Retail Report
Reputation, the UK-based reputation management organization, released earlier this week its annual retail industry report, which takes a look at industry trends from the...Declined Transactions Cause Major Losses in eCommerce: Report
Forters has released their Annual eCommerce Revenue Optimisation (AERO) reports for 2021, offering an insight into the impact of falsely declined transactions from new...Verint Announces New AI Real-time Agent Assist Tool
Verint, the customer engagement platform, recently announced their newest product addition, AI-driven real-time agent assist capabilities added to their Verint Customer Engagement Cloud Platform. The...COP26 Leads To UK Secretary of Health Reiterating Digital Transformation Urgency
In an open letter to members of the UK’s NHS Trust, Sajid Javid, the Secretary for Health and Social Care for the current UK...
- Industry Insights News
UK Official Warns Businesses of the Rising Threat of Ransomware
The UK’s National Cyber Security Centre (NCSC) has emphasized the need to protect against ransomware, described as “an immediate danger” to enterprises of all...How the Future of Banking Is Shaped by Digital Platforms for CX
Frost & Sullivan’s latest white paper, titled Driving Faster Innovation: The Evolution of BAnking and How It Is Using Emerging Technologies to Be Future-ready,...What’s the Deal with Sustainability and Digital Carbon Footprints in Digital Transformation?
Raconteur, a London-based business analysis organization, recently released its Digital Transformation Report, which contains an emphasis on sustainability and the digital carbon footprint. The...Pure Technology Group Launches $600,000 Digital Transformation Project
The UK-based IT specialist Pure Technology Group (PTG) has announced they are embarking on a £500,000 ($666,000) digital transformation project to update its internal...More Than Half of Cyber Attacks on eCommerce Came From Bots in 2021
In the “State of Security Within eCommerce” study carried out by Imperva Research Labs, it was found that more than half (57%) of cyber...
- Interviews
CXBuzz Interview with Sandra Wiborg, Partner Account Manager at Moment
Hi Sandra, tell us about yourself and your background. Hi, I'm Sandra. Thank you so much for inviting me to this interview. I have worked...CXBuzz Interview with Florent Berclaz, Co-Head of Customer Experience at BatGroup
Hi Florent, tell us about yourself and your background. Hi, I’m Florent. I am 26 and have three years of experience in the CX field....CXBuzz Interview with Mike Flache, Advisor and Mentor at Flache International
Hi Mike, tell us about yourself and your background. I am Mike Flache — an advisor and mentor, former entrepreneur, and angel investor. Together with...CXBuzz Interview with Fernando D. Sierra, Global Market Communication Project Manager at Sumitomo Heavy Industries & Professor at EGADE Business School
Hi Fernando, tell us about yourself and your background. I am Fernando Sierra, an Industrial Engineer with two master’s degrees, an MBA in Finance and...CXBuzz Interview with Catherine Kiriba, Head of Customer Experience at Faulu Microfinance Bank
Hi Catherine, tell us about yourself and your background. My education background is in: Master of Arts (MA) in International Relations, Bachelor of Arts B.A...
- Thought Leadership
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