Thursday, June 17, 2021
- Customer Experience
Forrester’s Customer Experience Index Shows US Companies’ CX Has Improved During the Pandemic
Larissa Gao - 0According to Forrester’s U.S. 2021 Customer Experience Index rankings, 21% of the U.S. brands included in the index have seen an increase in their...Where Do We Stand on Employee Experience? Here’s the Latest
As COVID-19 restrictions are lifted, companies are resuming their businesses, both on an increasing digital scale and delivering customer service face-to-face. On the frontline...The Differences Between Digital Transformation and IT Modernization
Digital transformation is on the tips of everybody’s tongues nowadays; but what does it specifically entail? Often used as an umbrella term for any...New CX Research and Trends You Should Know About
Customer experience is taking first place in importance for customers in their journey, according to a new Socialbakers report. The report compiles the latest...Ericsson’s Mobility Report Explores the Future of Digital Transformation for Cellular Technology
By 2026, there will be nearly 27 billion connected devices around the world. This is the prediction of a new report published by Ericsson,...
- Industry Insights
Kratos To Deliver Products Supporting Satellite Industry’s Digital Transformation
Larissa Gao - 0Kratos Defense & Security Solutions, Inc. has announced that it will deliver products to support the satellite industry’s digital transformation effort to sell virtualized...FoodStorm Launches Self-Service Solution To Improve Customer Experience
Larissa Gao - 0FoodStorm, a catering software provider, has launched a new solution called FoodStorm Kiosk to help in-store customers place orders themselves. Thanks to this implementation, customers...Anodot Launches New Product Features To Boost Customer Experience
Larissa Gao - 0Anodot, an autonomous business monitoring company, has launched two new tools to enhance its customer experience. The Business Impact Alert functionality allows customers to “measure...CXM Company Sprinklr Files for Initial Public Offering
Larissa Gao - 0Sprinklr, the customer experience management software company, filed for its initial public offering on May 28 with the U.S. Securities and Exchange Commission. In...UK Student Loans Company Establishes Customer Panel
Having recently established a new Customer Vision, the UK non-profit Student Loans Company has made a further step in its strive for customer-centric experience,...
- Interviews
CXBuzz Interview With David Wales, Founder at SharedAIM
Hi David, Tell us about your background? I came to the CX community by an unusual route. I was an officer in the fire and...CXBuzz Interview With Dr. Swapnil Dambe, Head of Digital Transformation at REDX WeSchool
Hi Swapnil, tell us about yourself, your background? I am a strong believer that 'Experiences' make or break a brand and hence 'Experience Design' -...CXBuzz Interview With LuÃs Melo, Senior Manager, Solutions Architect EMEA at Zendesk
Hi LuÃs, tell us about yourself and your background. I'm a proud Portuguese, living in London (UK), passionate about sports (tennis, cycling, formula 1) and...CXBuzz Interview With Kevin Mason, Strategy Director at P&S Strategy
Hi Kevin, tell us about yourself and your background. I’m strategy director for our B2B marketing agency, where I help clients attract, acquire and retain...CXBuzz Interview With Stan Konopka, CIO at Molecular Partners
Hi Stan, tell us about yourself and your background. Starting my professional career as an IT consultant, I’ve had the opportunity to work with a...
