Friday, May 20, 2022
- Customer Experience News
How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI
Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...Where Content Marketing & Hyper-Personalization Meet CX
According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...Asia Pacific Poised To Lead The World in CX Investments: Adobe Report
Businesses in the Asia Pacific region are “set to outstrip other global regions in customer experience in 2022”, according to a new report by...80% of UK Companies Unable to Scale Digital Transformation Plans
Four out of every five UK businesses are unable to scale their digital transformation plans to the fullest potential, according to a new report...Early Investment In CX Is Crucial: Adobe Report
Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...
- Industry Insights News
Guidde To Empower Start-Ups By Making Knowledge Sharing Accessible With New Program
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...CloudShare Announces Salesforce Integration with Eye on Customer Retention
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...Patient Reviews Affect Choice of Healthcare Provider: Report
More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation. The report,...Post-Purchase CX Provider Wonderment Raises $6M for eCommerce Transparency
Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...Medallia Acquires Customer Journey Orchestration Provider Thunderhead
Medallia recently announced its acquisition of Thunderhead, a company specializing in real-time interaction management and customer journey orchestration. The acquisition aims to combine the...
- Interviews
CXBuzz Interview With Dorit Sher, CEO of Experity
Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde
Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer
Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia
Hi Raihan, tell us about yourself and your background. I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...
- Thought Leadership
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