Seasoned post-sales leader with experience building and scaling Services, Success, Education, Operations, Support, and Renewal/Expansion teams. Mary has a strong track record building high-performing teams,accelerating revenue, increasing customer retention and improving operating efficiency in high-growth and high-change environments. Her teams have delivered some of the highest customer retention and satisfaction
levels in the SaaS industry. She is well-known for her thought leadership in customer success and experience;
she often speaks at global conferences, authors content for various publications, and is frequently featured in
podcasts. Mary has experience building post-sales teams and processes for early startups including
SuccessFactors and Glint, as well as large organizations including SAP and LinkedIn. She is passionate about
fostering “people success,” which she describes as the intersection of employee and customer success.