customer-experience
Improving Customer Journeys via Digital Ad Monitoring Tools
If you think profits and revenue are the goal of digital ad monitoring, you have the wrong approach. First, you must consider what your...
How will self-service be changing CX in 2023?
This is a guest article by Harmanpreet Kaur, Digital Marketing Specialist at Knowmax
Customers frequently would rather solve their own difficulties than speak with a...
Op-Ed – Six Customer Experience Terms Every CEO Should Know by...
Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s...
Op-Ed: Five Ways Companies Can Reverse the Great Customer Resignation
Optimizing customer engagement and experience is a key focus for sales and marketing leaders, but a new survey shows that customers are leaving in...
