Monday, October 25, 2021
Tags Customer experience

Tag: customer experience

The Vital Link Between Customer and Employee Experience | Opinion

When was the last time you were truly impressed with a company as a customer? When, where, and why? The mere fact that you...

The Customer Experience Landscape Map: 2021 Edition

Welcome to the first edition of CXBuzz’s Customer Experience Landscape Map. This project is meant to be a snapshot of the CX industry, aimed...

The Connection Between Customer Experience (CX) and Employee Experience (EX)

Research shows that Customer Experience (CX) and Employee Experience (EX) have a close relationship. In today’s era, in which our professional and personal worlds...

Twilio Segment Promises Personalized Customer Experiences with New CDP Developer Toolkit

Twilio, the renowned cloud communication platform, has announced the addition of a developer toolkit to its customer data platform Segment. Claiming to supply users...

Leveraging Data to Improve the Customer Experience

When you consider how customers interact with organizations these days, it quickly becomes apparent that much of that interaction is through digital channels. “CX”...

Three Customer Experience Strategies That May Annoy Your Customers

During the past year, the COVID-19 pandemic has greatly speeded up the trend of online shopping. Companies and brands are going digital to meet...

CXBuzz’s Latest Guest Columns: July 2021

As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...

Volkswagen Appoints Markus Kleimann as Its New Chief CX Officer

Volkswagen has announced the appointment of its former Chief Development Officer Markus Kleimann as the company’s new Chief Experience Officer, in an effort to...

New CX Research and Trends You Should Know About

Customer experience is taking first place in importance for customers in their journey, according to a new Socialbakers report. The report compiles the latest...

Discount Offers Are Effective Appeasement When Fixing Company Errors, Study Finds

It is common knowledge that a positive customer experience is the backbone of any service or business, but what are the best ways to...
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