SugarCRM announced its inclusion as a Technology Innovator in the Gartner® Emerging Tech: Tech Innovators for Intelligent CRM Applications report for its SugarPredict offering...
Skit.ai, a U.S.-based voice AI software company, has been named a Bronze Stevie Winner in the Business Technology Solution: Artificial Intelligence/Machine Learning Solutions category...
According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Digital KYC solutions enable obliged entities to automate KYC verification and streamline AML compliance. Using digital KYC software helps companies to save time, reduce...
Skit.ai, the leading voice AI SaaS company, yesterday announced the establishment of its U.S. headquarters in New York City to expand its global footprint. Skit.ai...
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...
Hi Miika, can you tell us about yourself and your background?
I am the CEO of the smiley-faced feedback company HappyOrNot. I am passionate about technology...
Hi Dorit, tell us about yourself and your background.
I am the CEO and owner of Experity. Our company specializes in business transformation and customer...
Hi Shirley, tell us about yourself and your background.
I’m a customer experience expert with more than 15 years of CX management experience in various...
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...
Emily Louise Spencer is a graduate of the University of York with a master's degree in Chemistry. A published scientific author, she now works as a freelance writer and copy editor.
In our ongoing CXBuzz interview series, we’ve been asking leading customer experience (CX) experts to name the most common misunderstandings that they’ve come across...
Contentsquare, the renowned digital experience analytics platform, announced today its acquisition of Hotjar, an Australian platform that provides product experience insights. Together, the two...
What Is Digital Transformation?
Digital transformation is the process of rethinking the use of a company’s technology, platforms and processes to create new business models...
Customer Experience Optimization for Businesses in 2021
Customer experience (CX) encompasses the entirety of the journey a customer might go through when purchasing a product...