According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...
More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation.
The report,...
Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...
Medallia recently announced its acquisition of Thunderhead, a company specializing in real-time interaction management and customer journey orchestration. The acquisition aims to combine the...
Hi Dorit, tell us about yourself and your background.
I am the CEO and owner of Experity. Our company specializes in business transformation and customer...
Hi Shirley, tell us about yourself and your background.
I’m a customer experience expert with more than 15 years of CX management experience in various...
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...
Hi Raihan, tell us about yourself and your background.
I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...
Emily Louise Spencer is a graduate of the University of York with a master's degree in Chemistry. A published scientific author, she now works as a freelance writer and copy editor.
Forters has released their Annual eCommerce Revenue Optimisation (AERO) reports for 2021, offering an insight into the impact of falsely declined transactions from new...
Verint, the customer engagement platform, recently announced their newest product addition, AI-driven real-time agent assist capabilities added to their Verint Customer Engagement Cloud Platform.
The...
Innovaccer Inc., a San Francisco based healthcare technology company, has released the 2021 edition of its report titled “The Science of Digital Transformation in...
At the recent Total Telecom Congress 2021, Netcracker Technology’s SVP of Strategy Ari Banerjee spoke emphasized the need for collaboration and innovation in digital...
This week, Microsoft released a number of new CX tools, including the Customer Experience Platform, voice and SMS integrations, and more.
The CX Platform exists...