Customer Experience News
CS Teams Should Pay Attention to Their Browsing History
In customer service, every interaction matters. Whether the channel is chat, email, phone, or social media, agents aim to resolve concerns promptly, clearly, and...
How Customer Service Teams Can Keep Up in a Restricted AI...
In today’s fast-moving customer service landscape, responsiveness, personalization, and consistency matter more than ever. Whether customers are reaching out via chat, email, social, or...
Improving Customer Journeys via Digital Ad Monitoring Tools
If you think profits and revenue are the goal of digital ad monitoring, you have the wrong approach. First, you must consider what your...
Privacy, Transparency, and the Future of CX
Privacy, Transparency, and the Future of CX
Digital interactions dominate so many facets of our daily lives nowadays, and perhaps none more so than in...
How Skit.ai is Transforming the U.S. ARM Industry with Scalable Conversational...
Skit.ai, the global leader in Conversational Voice AI solutions, announced its position as the preferred choice for the U.S. Accounts and Receivables Management (ARM)...
Verint and Eventus Solutions Group Partner to Deliver Digital-First Engagement Solutions...
Verint (NASDAQ: VRNT), The Customer Engagement Company®, announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement...
Making the most of Salesforce with a CPQ platform
Many businesses use Salesforce, so it needs little introduction, suffice to say that there must be good reasons for it being the world’s most...
SugarCRM Recognized in the Gartner Emerging Tech: Tech Innovators for Intelligent...
SugarCRM announced its inclusion as a Technology Innovator in the Gartner® Emerging Tech: Tech Innovators for Intelligent CRM Applications report for its SugarPredict offering...
Skit.ai Wins Bronze Stevie at International Business Awards for Best Business...
Skit.ai, a U.S.-based voice AI software company, has been named a Bronze Stevie Winner in the Business Technology Solution: Artificial Intelligence/Machine Learning Solutions category...
How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI
Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...
Where Content Marketing & Hyper-Personalization Meet CX
According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Asia Pacific Poised To Lead The World in CX Investments: Adobe...
Businesses in the Asia Pacific region are “set to outstrip other global regions in customer experience in 2022”, according to a new report by...
