Monday, September 27, 2021
Home Customer Experience News Sprinklr to Accelerate Digital Customer Experience Strategy For CTT Portugal Post

Sprinklr to Accelerate Digital Customer Experience Strategy For CTT Portugal Post

The National Postal Service Is Also Looking For Automating Manual Processes

CTT Portugal Post, the Portuguese postal service company has selected Sprinklr to boost its customer experience strategy with the help of technology. The national postal service also acts as a commercial group with its subsidiaries working in eCommerce, banking, logistics, and other such departments. It also focuses on increasing team collaboration while automating the manual process with the help of artificial Intelligence. 

CTT Leverages Modern Sales and Engagement, Research, and Care from Sprinklr

CTT has long been planning to transform its digital services, especially after Covid-19. The company will take the assistance of Sprinklr’s Modern Sales and Engagement, Modern Research, and Modern Care for the following purposes:

  • Improve digital services by routing emails and calls to efficient channels. It will ensure quick service to the customers.
  • Improving communication by using one Sprinklr platform with full customer-view.
  • Enable teams to collaborate and share insights to boost productivity.



About the author

Rotem Gal is a content strategist, digital media executive & growth marketer recognized for building engaging insightful content that's not only relevant to the industry but also something that people actually want to read - and share. As Editor of CXBuzz, he leads a team of world-class editors, writers, and cx leaders and experts focused on building the products that shape the CXBuzz brand. Rotem is also the CO-Founder & CEO of Insights-Beyond, a data-driven consultancy focusing solely on digital content strategy.


10 UX Challenges to Solve in 2021

10 UX Challenges to Solve in 2021

As we all know by now, 2020 has been a very special and weird year in many ways. On the one hand, COVID-19 made...

Customer Retention Is Not (In Fact) Loyalty

How many times have you heard the sentences: “we need to retain our customers for longer” or “our objective is to reduce the churn...


Please enter your comment!
Please enter your name here

Most Popular

Recent Comments