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Mulberry and SurveyMonkey To Fuel eCommerce Experience

Setup Customer Experience Program Within Few Days With GetFeedback

Mulberry, an international luxury lifestyle brand, and SurveyMonkey have joined hands to power Mulberry’s customer experience platform. SurveyMonkey offers software solutions for customer experience along with market research and survey feedback.

The company uses SurveyMonkey’s GetFeedback platform for its multi-channel customer experience solution, allowing organizations to set up their customer experience campaign within a few days. The platform also allows the enterprises to quickly understand the needs of the customers and act on the insights available on customer-behavior.

Company Looks Forward To Gaining Customer Loyalty

By utilizing the easy-to-use customer experience platform, the organizations can identify the problems without delay and offer solutions to their customers making their experience meaningful and satisfactory.

Louise Vanwildermeersch, customer experience manager at Mulberry, said that the company was looking for a powerful CX Management platform and with GetFeedback they can capture the sentiments across the customer journey.

 

 

 

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