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Home Industry Insights News News Site CXBuzz and the European Customer Experience Organization (ECXO) Join Forces

News Site CXBuzz and the European Customer Experience Organization (ECXO) Join Forces

“Our partnership with CXBuzz, which has a uniquely global approach and interviews CX experts from all continents, is instrumental in advancing our mission,” said Ricardo Saltz Gulko, one of the founders of ECXO.

CXBuzz, the emerging online news publication that focuses on customer experience, has joined forces with the European Customer Experience Organization (ECXO) as a media partner. The two organizations will work together to advance the dynamic conversation around customer experience (CX) and related topics, such as employee experience, digital experience design, and innovation.

The European Customer Experience Organization is a European-based open-access community of leaders and organizations committed to working and evolving together to raise the collective standards of customer, employee experience, and related topics across Europe, the Middle East, and beyond. It was founded in March 2021 and has already attracted over 700 members across the continent. ECXO aims to help generate better experiences through educational programs, certifications, events, as well as by generating opportunities for its sponsors and associated brands.

CXBuzz was founded in 2020 and is headquartered in New York City. It is a fast-growing publication that covers news, trends, industry insights, and opinions in the vast field of customer experience. CXBuzz publishes interviews with industry leaders on a regular basis, as well as opinion editorials in its “Thought Leadership” section.

“Our partnership with CXBuzz, which has a uniquely global approach and interviews CX experts from all continents, is instrumental in advancing our mission,” said Ricardo Saltz Gulko, one of the founders of the organization. “We founded ECXO not only to raise awareness on customer experience and to create a networking platform for companies and professionals, but mainly to help companies from all over Europe and its surroundings grow their understanding of European customers, while creating new opportunities and networks. We want to promote an approach in which diversity, as well as regional and individual needs and habits are respected.”

Saltz Gulko stressed the importance that, given that each country and cultural environment have different maturity levels in the field of customer experience, it’s important that different approaches are adopted for different regions.

Alon Ghelber, publisher of CXBuzz, stressed the spike in interest in customer experience. “We are seeing an unprecedented interest in CX, as more companies are finally investing in this field and the larger ones are hiring entire teams dedicated to analyzing and improving CX. CXBuzz was founded to host a wide array of perspectives and opinions on customer experience, as our interviews and thought leadership articles demonstrate.

To read CXBuzz, visit https://cxbuzz.com/

To join the European Customer Experience Organization’s open-access community, visit https://ecxo.org/individuals/

About the author

Simone Somekh
Simone Somekh is a New York-based author, writer, and communications manager. He teaches Communications at Touro College.

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