According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...
Skit.ai, the leading voice AI SaaS company, yesterday announced the establishment of its U.S. headquarters in New York City to expand its global footprint. Skit.ai...
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...
More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation.
The report,...
Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...
Hi Dorit, tell us about yourself and your background.
I am the CEO and owner of Experity. Our company specializes in business transformation and customer...
Hi Shirley, tell us about yourself and your background.
I’m a customer experience expert with more than 15 years of CX management experience in various...
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...
Hi Raihan, tell us about yourself and your background.
I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...
Tommy is a fourth year student at UC San Diego, majoring in linguistics and religious studies. He has work experience in content writing, media studies research, marketing, and he is passionated about composition and communication.
Robinhood, the booming stock trading app, has announced it will boost its customer service with a dedicated 24/7 phone service. Robinhood’s intention behind this...
What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions.
Emarsys Promotes Joanna Milliken...
Factor4, a gift card and loyalty solutions provider, has announced a collaboration with SavorConnect, cloud-based e-commerce solutions platform, to introduce omnichannel gift cards on...
Zoom Video Communications Inc., the popular video-conferencing platform, has announced that their merger with Five9, a cloud service provider, has been mutually terminated. The...
Reach3 Insights, a market research platform, has partnered up with Rival Technologies to launch a new customer insights (CI) tool to help brands boost...
Berkshire Grey, an automation solutions provider for supply chain processes, has developed an AI-powered put wall as a response to rising e-commerce demands and...
Accenture, the global consulting giant, has announced its plan to acquire Experity, a Brazil-based customer experience (CX) and e-commerce solutions provider. With the acquisition,...
getWizer, a customer insights platform, has announced a collaboration with Rybbon (Blackhawk Network), a digital rewards platform for marketers, to create a rewards system...