Remote agents to access the solution’s full breadth of capabilities, driving enhanced workforce engagement.
With contact centers relying more and more on digital, remote-first operations, Verizon has added Genesys Cloud, expanding its customer experience as well as contact center portfolio.
Genesys Cloud is a cloud-based contact center that allows organizations to offer a brand-defining experience to their customers on a cloud-based platform. Apart from Genesys Cloud, Genesys Engage is also a part of Verizon’s portfolio that provides a path from on-location to the hybrid cloud along with public/private cloud deployments.
Reimagining the Contact-Centers
Contact centers today are being remodeled to add multi-experience to convert customer experience, employee experience, and user experience into business outcomes. Genesys Cloud allows businesses to maintain a human connection by managing the modes of customer engagement like call, text, or social media connection.
Verizon Business has excellent experience in assisting customers’ transformation to cloud-based contact center platforms providing personalized interactions through diverse outcomes. Together with Genesys as a Gold Partner for the last twenty-five years, Verizon has accelerated the digital transformation of companies and their customer experience.