Monday, August 15, 2022
- Customer Experience News
How AI-enabled Chatbots Playing Catalyst in The Growth of Conversational AI
Chatbots and Conversational AI's often get used synonymously. It would come as a surprise to many that they have a huge difference. Let's delve...Where Content Marketing & Hyper-Personalization Meet CX
According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...Asia Pacific Poised To Lead The World in CX Investments: Adobe Report
Businesses in the Asia Pacific region are “set to outstrip other global regions in customer experience in 2022”, according to a new report by...80% of UK Companies Unable to Scale Digital Transformation Plans
Four out of every five UK businesses are unable to scale their digital transformation plans to the fullest potential, according to a new report...Early Investment In CX Is Crucial: Adobe Report
Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...
- Industry Insights News
Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis
Skit.ai, the leading voice AI SaaS company, yesterday announced the establishment of its U.S. headquarters in New York City to expand its global footprint. Skit.ai...Guidde To Empower Start-Ups By Making Knowledge Sharing Accessible With New Program
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...CloudShare Announces Salesforce Integration with Eye on Customer Retention
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...Patient Reviews Affect Choice of Healthcare Provider: Report
More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation. The report,...Post-Purchase CX Provider Wonderment Raises $6M for eCommerce Transparency
Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...
- Interviews
CXBuzz Interview With Dorit Sher, CEO of Experity
Hi Dorit, tell us about yourself and your background. I am the CEO and owner of Experity. Our company specializes in business transformation and customer...CXBuzz Interview With Dan Sahar, CEO and Co-Founder at Guidde
Hi Dan, Can you tell us a bit about Guidde's founding background? Guidde was born out of challenges Yoav, my co-founder, and I experienced as...CXBuzz Interview with Shirley Campbell, Customer Experience Director at Payoneer
Hi Shirley, tell us about yourself and your background. I’m a customer experience expert with more than 15 years of CX management experience in various...Recency and Volume in Online Reviews: CXBuzz Interview with PowerReviews
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...CXBuzz Interview with Raihan Al Fauzan, Customer Experience Insights & Analytics Senior Lead at Tokopedia
Hi Raihan, tell us about yourself and your background. I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...
- Thought Leadership
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