Friday, July 30, 2021

Jackie Lai

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Amperity Raises Another $100 Million to Expand Customer Data Platform

Amperity, a customer data platform (CDP) built for businesses to better understand their customers, announced on July 13 that it had raised $100 million...

Salesforce Closes Its Massive Acquisition of Slack

Salesforce, the popular customer relationship management (CRM) platform provider, announced Wednesday the completion of its $27.7 billion acquisition of the business messaging app Slack. The...

Beneva Partners with Qualtrics to Tackle Personalization in Customer Experience

The Canadian insurance company Beneva announced Wednesday that it has partnered with Qualtrics, a comprehensive experience management platform, to provide its customers with personalized...

Volkswagen Appoints Markus Kleimann as Its New Chief CX Officer

Volkswagen has announced the appointment of its former Chief Development Officer Markus Kleimann as the company’s new Chief Experience Officer, in an effort to...

Health Data Platform Validic Launches Solution to Simplify Onboarding Experience

Validic, a platform that provides access to digital health data, announced Tuesday the launch of the HealthBridge Express program, designed to provide an easy...

Retail Customer Experience Report Shows Consumers Prefer Hybrid Services

Customer behaviors have shifted to digital but not as starkly as experts expected, according to a recent retail customer experience report published by Tallwave,...

TideSmart and Reveal Announce New Partnership to Provide Face-to-Face CX Analytics Solution

The U.S.-based experience management company TideSmart and Reveal, an Israeli AI-powered customer experience analytics start-up, have announced a partnership aiming to offer a suite...

Code Risk Platform Apiiro Hires John Leon as VP of Business Development

As a pioneering start-up in the field of code security and risk management. Apiiro is now dealing with soaring demand by hiring John Leon...

CX Company Medallia Wins Customer Management Solution Award

Medallia, a U.S. customer and employee experience management company, announced last Tuesday that its Medallia Strikedeck platform has won the 2021 SIIA CODiE Award...

Verizon Acquires Indoor Positioning Firm Senion

One of the United States’ largest wireless network operators, Verizon, is expanding its location-based technology offering, targeting precise indoor positioning as an important part...

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