Friday, July 30, 2021
- Customer Experience
CXBuzz’s Latest Guest Columns: July 2021
As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...Verizon Business and Mastercard To Introduce 5G Contactless Payments
Verizon Business and Mastercard are joining forces: The two giants have announced that they plan to advance and yield new digital transformation solutions for...Shrijay Sheth’s POV on The Common Misunderstanding of What CX is All About
There is an old saying in the world of business – 'Customer is King'. But I think this needs some tweaking. 'Customer Experience (CX)...As e-Commerce Booms, Businesses Must Invest in SEO
Having just emerged from a perilous year for the economy — a year in which 6 in 10 businesses closed permanently in the United...Your Brand’s Customer Experience Strategy
A while back, I was having a conversation with the VP of Customer Service for a big international corporation regarding his group’s CX strategy....
- Industry Insights
Alithya Unveils Plan To Offer Digital Transformation Guidance to Colleges
Alithya, a Canadian consulting firm, has announced the launch of its new “Higher Education” practice, which aims to offer digital transformation guidance to higher...Amperity Raises Another $100 Million to Expand Customer Data Platform
Jackie Lai - 0Amperity, a customer data platform (CDP) built for businesses to better understand their customers, announced on July 13 that it had raised $100 million...Beneva Partners with Qualtrics to Tackle Personalization in Customer Experience
Jackie Lai - 0The Canadian insurance company Beneva announced Wednesday that it has partnered with Qualtrics, a comprehensive experience management platform, to provide its customers with personalized...Volkswagen Appoints Markus Kleimann as Its New Chief CX Officer
Jackie Lai - 0Volkswagen has announced the appointment of its former Chief Development Officer Markus Kleimann as the company’s new Chief Experience Officer, in an effort to...Your Brand’s Customer Experience Strategy
A while back, I was having a conversation with the VP of Customer Service for a big international corporation regarding his group’s CX strategy....
- Interviews
CXBuzz Interview With Anthony Tripyear, Director, Global Sales Operations & Enablement at StarTech
Hi Anthony, tell us about yourself and your background. I have worked in the technology industry in various capacities for 20 years. However, my background...CXBuzz Interview With Brian Edwards, Director of Customer Experience at GEHA
Hi Brian, tell us about yourself and your background. Hi Alon, I am a Kansas City native (Go Chiefs and Royals!), have a wife and...CXBuzz Interview With Tracy Downer, Manager of Customer Success at Genesys
Hi Tracy, tell us about yourself and your background. I started my career in Finance, working for NatWest in NY and Chicago. I decided to...CXBuzz Interview With Bruno Scott, CEO at Kula
Hi Bruno, tell us about yourself and your background. I´m 37 years old and love Ice Hockey, even living in Brazil. Passions never have explanations. I...CXBuzz Interview With Julie Persofsky, Managing Director & Customer Success Practice Lead at Winning by Design
Hi Julie, tell us about yourself and your background. I am an adventurist, mom of 3 very active kids, wife of an entrepreneur, and you...
