Wednesday, December 8, 2021
- Customer Experience News
Declined Transactions Cause Major Losses in eCommerce: Report
Forters has released their Annual eCommerce Revenue Optimisation (AERO) reports for 2021, offering an insight into the impact of falsely declined transactions from new...Verint Announces New AI Real-time Agent Assist Tool
Verint, the customer engagement platform, recently announced their newest product addition, AI-driven real-time agent assist capabilities added to their Verint Customer Engagement Cloud Platform. The...COP26 Leads To UK Secretary of Health Reiterating Digital Transformation Urgency
In an open letter to members of the UK’s NHS Trust, Sajid Javid, the Secretary for Health and Social Care for the current UK...Half of U.S. Healthcare Organizations Are Pursuing Digital Transformation
Innovaccer Inc., a San Francisco based healthcare technology company, has released the 2021 edition of its report titled “The Science of Digital Transformation in...Twitter Looks To Personalization for 2022 And Beyond
Twitter recently released its Q3 figures, with data showing a revenue jump of 37% to $1.28 billion. While eye-catching, it was CEO Jack Dorsey’s...
- Industry Insights News
What’s the Deal with Sustainability and Digital Carbon Footprints in Digital Transformation?
Raconteur, a London-based business analysis organization, recently released its Digital Transformation Report, which contains an emphasis on sustainability and the digital carbon footprint. The...Pure Technology Group Launches $600,000 Digital Transformation Project
The UK-based IT specialist Pure Technology Group (PTG) has announced they are embarking on a £500,000 ($666,000) digital transformation project to update its internal...More Than Half of Cyber Attacks on eCommerce Came From Bots in 2021
In the “State of Security Within eCommerce” study carried out by Imperva Research Labs, it was found that more than half (57%) of cyber...News Site CXBuzz and the European Customer Experience Organization (ECXO) Join Forces
“Our partnership with CXBuzz, which has a uniquely global approach and interviews CX experts from all continents, is instrumental in advancing our mission,” said...Netcracker Technology Emphasises Need for Consistent Digital Experiences
At the recent Total Telecom Congress 2021, Netcracker Technology’s SVP of Strategy Ari Banerjee spoke emphasized the need for collaboration and innovation in digital...
- Interviews
CXBuzz Interview with Kheara Lugg, CX Manager at Fairtree
Hi Kheara, tell us about yourself and your background. I am an overly energetic and enthusiastic individual, that thrives in a position that has an unusual...CXBuzz Interview with Martha Brooke, Founder and Lead CX Consultant at Interaction Metrics
Hi Martha, tell us about yourself and your background. Thanks for asking! I got into customer experience by an all-too-common route. I was tired of...CXBuzz Interview with Mona Ali, Head Of Support at Jathwa
Hi Mona, tell us about yourself and your background. My name is Mona Ali. I have over 12 years of experience in software development and...CXBuzz Interview with Ricardo Ramos, CX Principal Consultant at Oracle
Hi Ricardo, tell us about yourself and your background. I’m Ricardo, a 32-year-old consultant at Oracle Brazil. I live in São Paulo where I was...CXBuzz Interview with Chris Hanson, Content Marketer at Bushel
Hi Christopher, tell us about yourself and your background. I’d have to say that I’m probably like a hybrid CX practitioner and content strategist. Simply...
- Thought Leadership
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