Thursday, May 26, 2022
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CXBuzz Interview with Catherine Kiriba, Head of Customer Experience at Faulu Microfinance Bank

Hi Catherine, tell us about yourself and your background. My education background is in: Master of Arts (MA) in International Relations, Bachelor of Arts B.A...

CXBuzz Interview with Joanna Milliken, CEO of Emarsys

Hi Joanna, tell us about yourself and your background. I’m Joanna Milliken, newly appointed CEO of customer engagement platform Emarsys and head of CX Marketing...

CXBuzz Interview with Doron Pryluk, VP of Customer Experience at GlassesUSA.com

Hi Doron, tell us about yourself and your background. As a Mechanical Engineering major, I began my academic journey while living in the United States. During...

CXBuzz Interview with Michael Harris, Principal CX Consultant at Oracle

Hi Michael, tell us about yourself and your background. Hi, I’m Mike. I have over 11 years of experience in CX, marketing and branding across...

CXBuzz Interview with Sivakumar Thiyagarajan, Senior Manager at Bain & Company

Hi Sivakumar, tell us about yourself and your background. I started my career as an electrical engineer commissioning machines at an automotive glass manufacturing plant....

CXBuzz Interview with Ines Pettigrew, Group VP of Marketing and Communications at Caverion

Hi Ines, tell us about yourself and your background. Hi, my name is Ines, I am a German citizen but have lived a good part...

Pitfalls To Avoid When Applying Predictive Analytics For CX | CXBuzz Expert Panel

The best cure is prevention, or so the saying goes. This holds true for areas like customer experience too, with predictive analytics being one...

CXBuzz Interview with María Hernanz Pérez, Partner and Director of Lukkap Data & Analytics

Hi María, tell us about yourself and your background. My name is Maria, I am the current partner and director of Lukkap Data & Analytics....

InMoment’s Acquisition of Lexalytics Signals New Chapter for Data-Driven Experience Improvement

It’s official: InMoment, the Experience Improvement (XI) software provider, has completed the acquisition of Lexalytics, marking the importance of data processing for the customer...

Leveraging Data to Improve the Customer Experience

When you consider how customers interact with organizations these days, it quickly becomes apparent that much of that interaction is through digital channels. “CX”...
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