According to the Content Marketing Institute, content marketing “is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to...
Firms that invest in customer experience early on have a great advantage over those whose investments come later, according to the new Adobe Digital...
BELMONT, CALIFORNIA, UNITED STATES, May 17, 2022 - Guidde, the software enablement platform, is announcing today the launch of its new Start-Up Program, offering free access...
CloudShare announced last week a new integration with the Salesforce platform, aimed at allowing sales departments to make better decisions based on customer data...
More than 70% of customers seek out patient reviews when choosing a new healthcare provider, according to a recently released report by Reputation.
The report,...
Wonderment, the provider of post-purchase customer experience solutions, announced earlier this week that it has raised $6M in a seed financing round for its...
Medallia recently announced its acquisition of Thunderhead, a company specializing in real-time interaction management and customer journey orchestration. The acquisition aims to combine the...
Hi Dorit, tell us about yourself and your background.
I am the CEO and owner of Experity. Our company specializes in business transformation and customer...
Hi Shirley, tell us about yourself and your background.
I’m a customer experience expert with more than 15 years of CX management experience in various...
PowerReviews, a CX company specializing in user-generated content, recently published a report on how recency and volume of product reviews can affect purchasing decisions...
Hi Raihan, tell us about yourself and your background.
I have a bachelor's degree in Operations Management that benefited me in understanding the end-to-end processes...
Hi Catherine, tell us about yourself and your background.
My education background is in: Master of Arts (MA) in International Relations, Bachelor of Arts B.A...
Hi Joanna, tell us about yourself and your background.
I’m Joanna Milliken, newly appointed CEO of customer engagement platform Emarsys and head of CX Marketing...
Hi Doron, tell us about yourself and your background.
As a Mechanical Engineering major, I began my academic journey while living in the United States. During...
Hi Sivakumar, tell us about yourself and your background.
I started my career as an electrical engineer commissioning machines at an automotive glass manufacturing plant....
It’s official: InMoment, the Experience Improvement (XI) software provider, has completed the acquisition of Lexalytics, marking the importance of data processing for the customer...
When you consider how customers interact with organizations these days, it quickly becomes apparent that much of that interaction is through digital channels. “CX”...