Friday, April 18, 2025
HomeCustomer Experience NewsPypestream CEC on AWS Automates All Customer Interactions

Pypestream CEC on AWS Automates All Customer Interactions

Top Brands Race Towards Digital Automation To Improve Customer Engagement

Pypestream has launched its new Customer Engagement Center, built on Amazon Web Services (AWS), intending to help customers interact directly with brands at any time. The next-gen cloud-based solution is powered by Artificial Intelligence and automates all the interactions made by the customers, seamlessly escalating them further to services such as Amazon Connect. Pypestream now provides customers on-the-go solutions with the facility of scaling the interaction quickly and easily.

 Gillette, Sling TV, ADT, Royal Caribbean, Triwest are few top names among the brands that look forward to completing digital transformation and automation with Pypestream CEC. In just a few months after its launch, the CEC has helped brands in reducing the call center volume along with saving $35 million in total.

Out-of-the-Box Solution Offers A Complete Customer-Engagement Process

There are about 12 components of the new solution from Pypestream that make the customer-engagement process seamless and allow large enterprises to go fully digital. Insightful analytics, enterprise-grade security, and smooth hands-off operations at contact centers are the major ones that enable brands to create a communication channel between employees, customers, and partners alike.

 

 

About the author

Rotem
Rotem
Rotem Gal is a content strategist, digital media executive & growth marketer recognized for building engaging insightful content that's not only relevant to the industry but also something that people actually want to read - and share. As Editor of CXBuzz, he leads a team of world-class editors, writers, and cx leaders and experts focused on building the products that shape the CXBuzz brand. Rotem is also the CO-Founder & CEO of Insights-Beyond, a data-driven consultancy focusing solely on digital content strategy.

RELATED ARTICLES

Soho Brings *compd: A Customer Engagement Platform for Marketing

Soho Brings *compd: A Customer Engagement Platform for Marketing

52
Nearly touchless product sampling to improve customer engagement during the pandemic era Soho Experimental has recently announced the launch of *Compd, a platform that allows...
GNC Says It Uses Verint XM to Boost Customer Experience

GNC Says It Uses Verint XM to Boost Customer Experience

62
Verint, the customer engagement company, announced on May 6 that GNC, a global wellness brand, leverages the Verint Experience Management platform to provide customers...

Most Popular