Tuesday, September 28, 2021
Home Customer Experience News Pypestream CEC on AWS Automates All Customer Interactions

Pypestream CEC on AWS Automates All Customer Interactions

Top Brands Race Towards Digital Automation To Improve Customer Engagement

Pypestream has launched its new Customer Engagement Center, built on Amazon Web Services (AWS), intending to help customers interact directly with brands at any time. The next-gen cloud-based solution is powered by Artificial Intelligence and automates all the interactions made by the customers, seamlessly escalating them further to services such as Amazon Connect. Pypestream now provides customers on-the-go solutions with the facility of scaling the interaction quickly and easily.

 Gillette, Sling TV, ADT, Royal Caribbean, Triwest are few top names among the brands that look forward to completing digital transformation and automation with Pypestream CEC. In just a few months after its launch, the CEC has helped brands in reducing the call center volume along with saving $35 million in total.

Out-of-the-Box Solution Offers A Complete Customer-Engagement Process

There are about 12 components of the new solution from Pypestream that make the customer-engagement process seamless and allow large enterprises to go fully digital. Insightful analytics, enterprise-grade security, and smooth hands-off operations at contact centers are the major ones that enable brands to create a communication channel between employees, customers, and partners alike.

 

 

About the author

Rotem
Rotem Gal is a content strategist, digital media executive & growth marketer recognized for building engaging insightful content that's not only relevant to the industry but also something that people actually want to read - and share. As Editor of CXBuzz, he leads a team of world-class editors, writers, and cx leaders and experts focused on building the products that shape the CXBuzz brand. Rotem is also the CO-Founder & CEO of Insights-Beyond, a data-driven consultancy focusing solely on digital content strategy.

RELATED ARTICLES

UnionPay International Announces Enhanced CX Strategy in South Africa

UnionPay International Announces Enhanced CX Strategy in South Africa

0
UnionPay International has announced a tripartite partnership with Absa Bank and Massmark to enhance its customer experience in the South African retail payment market....
Top 10 Digital Transformation Articles of 2020

Top 10 Digital Transformation Articles of 2020

0
While many aspects of life and business slowed down in 2020, digital transformation wasn’t one of them. The pandemic forced IT organizations to shrink...

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Recent Comments