Delivers Improved Efficiencies To Its Clients By Offering Proactive Customer Service
Namely, a leading HR platform for mid-scale businesses revealed the details of its newly adopted customer-service approach. The platform also shared that there has been a significant boost in the satisfaction from the client-side regarding the experience and commitment for better understanding the requirements of the customers.
The company has emphasized personalized support and improved efficiencies along with timely additions instead of taking the traditional route of outsourcing the critical functions.
Larry Dunivan, CEO of Namely commented that the company has its full focus on customer experience, and reimagining its approach to product strategy and service delivery is a part of enhancing the customer journey.
POD Model Provides What Customers Need The Most
The new service model depends on the introduction of a “Service Pod”, which comprises subject matter experts, eager to help clients achieve their goal. The new approach now allows customers to directly engage with Namely employees. The Service Pod learns the need of the customers and then customizes resources along with lending support to clients. It allows the clients to offer a proactive service experience to their customers, thereby improving the overall customer experience.