The latest CXone features helped companies to offer unhindered customer service during Covid-19
NICE inContact CXone, one of the known cloud customer experience platforms from Nice Business, has been named the Gold Winner in the 2021from Stevie Awards for Sales & Customer Service– the world’s best awards for customer service and sales professionals. The platform wins this award under the “contact center solution – new version” category.
The new CXone boosted the customer service process by offering better workforce agility for the teams working remotely and offered insights over digital interactions including voiced messages. Plus, the platform allowed quicker handling via real-time customer verification using voice biometrics. The platform features have come in handy during the pandemic when consumer behavior and expectations have transformed drastically.
Keeping the Word During Adverse Times
In the last 12 months, NICE inContact CXone launched several key integrations that allowed the collaboration of employees working remotely. The platform’s features to work with Microsoft Teams, Zoom Video Communications, etc. addressed the changing landscape. The launch of CXone@home strengthened NICE inContact’s commitment to delivering excellent customer service even during adverse situations.
