Develops a Platform That Merges Traditional, Digital, and Social Media Experiences
Reputation, the leading reputation experience management firm has taken over Nuvi, a social customer experience platform awarded for its social listening and data visualization capabilities. With the acquisition, Reputation has created an impressive platform that brings together traditional experience management, digital experiences, and social experience management that includes social media feedback and reviews. The platform thus offers a 360-view of customer sentiments over different channels.
Joe Fuca, CEO, Reputation while commenting on the take-over said that the step showcases their continued commitment to helping companies enhance their customer experience by turning feedback into insights that drive progress.
The Details of Acquisition
Nuvi employees will continue to serve the organization as a Reputation team in Utah after the procedure is completed. Also, Reputation will look forward to expanding its footprint in Utah in the fields of marketing, customer service, and engineering.
Besides, the acquisition will allow the customer-focused teams to impress their customers with the help of sophisticated social listening, richer data and interaction insights, and next-level understanding of the information flowing-in in different formats and via multiple channels.