Friday, July 19, 2024
HomeIndustry Insights NewsBenenden Health Selects Sabio Group For Its Customer Engagement Technology

Benenden Health Selects Sabio Group For Its Customer Engagement Technology

Sabio ensures credible solutions for increasing membership of healthcare provider

Benenden Health, a not-for-profit healthcare provider has selected Sabio Group to offer assistance to its core customer engagement technology and Workforce Optimization platforms.

Benenden Health helps over 800,000 members and was in the requirement for a contact center technology partner, which can assist its crucial Avaya Aura Contact Centre and Verint customer engagement base. Sabio, one of the leading solution providers for complete service customer experience solutions in Europe will offer Benenden Health round-the-clock support and will also ensure reliable service for its increasing healthcare membership.

Benenden to Migrate to New Generation Cloud Engagement

Chris Mullins, Head of IT at Benenden Health believes that great customer service is about putting the right thing in the right place and thus Benenden’s contact centers must perform at high levels.  He also stated that the healthcare provider is working towards migration to a new cloud customer engagement platform from Sabio.

Sabio will assist Benenden Health’s present Avaya Aura Contact Centre (AACC) platform, by offering quality operations like monitoring, call recording, performance management, and workforce management.

 

 

 

 

 

 

 

 

About the author

Efrat Vulfsons
Efrat Vulfsonshttps://www.prsoprano.com/
Efrat Vulfsons is the CEO & Co-Founder of PR Soprano and the editor of CXBuzz parallel to her soprano opera singing career. Efrat holds a B.F.A from the Jerusalem Music Academy in Opera Performance.

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