Sunday, September 26, 2021
Home Customer Experience News Litify Selects Vonage to Enhance Customer Experience for Legal Service Providers

Litify Selects Vonage to Enhance Customer Experience for Legal Service Providers

The Company Chooses Vonage As Preferred Contact Center Partner To Boost Digital Transformation

Litify, a legal Software-as-a-Service (SaaS) platform has selected Vonage to accelerate their digital transformation and boost customer service. The company has also named the leading-communication company as their preferred contact center partner to add new capabilities and offerings for its customers. The legal agency also looks forward to changing the way it connects and engages with its clients. 

The partnership is to allow law firms across the nation to boost their customer experience journey via Vonage Contact Centers, along with accelerating the working efficiency with the help of Litify’s Integrated legal technology platform.

 

Salesforce Einstein Analytics to Unlock Hidden Insights

Litify’s customers can now easily leverage their Salesforce abilities and use the solutions that the cloud-based contact center from Vonage offers. The operations are to occur within a single environment, including the capability of connecting the calls to appropriate departments. It will further allow the agents to access and assist the customers with real-time information availability, allowing the firms to unlock the insights using Salesforce Einstein Analytics.  

 

 

About the author

Rotem
Rotem Gal is a content strategist, digital media executive & growth marketer recognized for building engaging insightful content that's not only relevant to the industry but also something that people actually want to read - and share. As Editor of CXBuzz, he leads a team of world-class editors, writers, and cx leaders and experts focused on building the products that shape the CXBuzz brand. Rotem is also the CO-Founder & CEO of Insights-Beyond, a data-driven consultancy focusing solely on digital content strategy.

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