Aims to Streamline Multi-Channel Conversations and Expand International Reach
ContactEngine, the leading proactive conversational AI technology provider has partnered with Vonage to help businesses increase their digital transformation and expand the reach of its multi-channel connectivity across the globe. With this, the company aims to better customer experience.
The partnership will allow ContactEngine to leverage Vonage’s AI-powered solutions that enable 90% automation of customer conversations with no requirement of human-interference, allowing the contact centers to unburden their call-flow. This will further allow the company to streamline its digital communication channels and overcome various regulations and hindrances involved in the conversation flow.
Better Connection Between Brands and Their Customers
One of the major advantages of this partnership is that the brands will be able to enjoy a better connection with their customers and thus boost their customer experience. The sharing of the resources owned by both the companies will also strengthen their position on the international level and meet the demands of the rapidly changing digital world.
