Saturday, December 3, 2022
Home Industry Insights News ContactEngine Join Hands with Vonage To Boost Customer Experience

ContactEngine Join Hands with Vonage To Boost Customer Experience

Aims to Streamline Multi-Channel Conversations and Expand International Reach

ContactEngine, the leading proactive conversational AI technology provider has partnered with Vonage to help businesses increase their digital transformation and expand the reach of its multi-channel connectivity across the globe. With this, the company aims to better customer experience. 

The partnership will allow ContactEngine to leverage Vonage’s AI-powered solutions that enable 90% automation of customer conversations with no requirement of human-interference, allowing the contact centers to unburden their call-flow. This will further allow the company to streamline its digital communication channels and overcome various regulations and hindrances involved in the conversation flow. 

Better Connection Between Brands and Their Customers 

One of the major advantages of this partnership is that the brands will be able to enjoy a better connection with their customers and thus boost their customer experience. The sharing of the resources owned by both the companies will also strengthen their position on the international level and meet the demands of the rapidly changing digital world.

About the author

Efrat Vulfsonshttps://www.prsoprano.com/
Efrat Vulfsons is the CEO & Co-Founder of PR Soprano and the editor of CXBuzz parallel to her soprano opera singing career. Efrat holds a B.F.A from the Jerusalem Music Academy in Opera Performance.

RELATED ARTICLES

Medallia Acquires Customer Journey Orchestration Provider Thunderhead

0
Medallia recently announced its acquisition of Thunderhead, a company specializing in real-time interaction management and customer journey orchestration. The acquisition aims to combine the...

Alithya Unveils Plan To Offer Digital Transformation Guidance to Colleges

1
Alithya, a Canadian consulting firm, has announced the launch of its new “Higher Education” practice, which aims to offer digital transformation guidance to higher...

Most Popular