NCR Corporation, an enterprise technology provider, announced last Tuesday that it has partnered with TruMark Financial Credit Union to provide an advanced digital banking experience to its retail and business members.
The core focus of the partnership is to deliver advanced financial wellness tools for TruMark Financial’s clients using NCR’s platform. According to Richard F. Stipa, CEO of TruMark Financial Credit Union, the two companies’ previous cooperation allows TruMark Financial’s clients to self-direct banking through ATM channels. The new tool is aimed at simplifying the digital banking process for both consumers and businesses and enable them to tie members’ experiences across all channels.
To ensure a good customer experience, TruMark Financial invited their members to the decision-making process to experience the digital banking platforms first-hand and give direct feedback. It was the members’ feedback and NCR’s high rating in the App Store that propelled TruMark Financial to make the final decision of the partnership.
“TruMark Financial does an excellent job of prioritizing member service, which is evidenced by their unique and member-centric partner selection process,” said Douglas Brown, president of Digital Banking at NCR Corporation, in a press release. “By investing in our software and services, the credit union will be able to simplify digital banking for both consumers and businesses. We look forward to supporting their digital transformation.”
TruMark Financial is a credit union that offers banking, investing and insurance services. It has 24 branches and over 130,000 members in Southeastern Pennsylvania.
NCR Corporation provides enterprise software services in the financial, retail and hospitality industries. It’s headquartered in Atlanta, Georgia.