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Verizon Adds Genesys Cloud to Expand Its Customer Experience Portfolio

Remote agents to access the solution’s full breadth of capabilities, driving enhanced workforce engagement.

With contact centers relying more and more on digital, remote-first operations, Verizon has added Genesys Cloud, expanding its customer experience as well as contact center portfolio. 

Genesys Cloud is a cloud-based contact center that allows organizations to offer a brand-defining experience to their customers on a cloud-based platform. Apart from Genesys Cloud, Genesys Engage is also a part of Verizon’s portfolio that provides a path from on-location to the hybrid cloud along with public/private cloud deployments.

Reimagining the Contact-Centers

 Contact centers today are being remodeled to add multi-experience to convert customer experience, employee experience, and user experience into business outcomes. Genesys Cloud allows businesses to maintain a human connection by managing the modes of customer engagement like call, text, or social media connection. 

Verizon Business has excellent experience in assisting customers’ transformation to cloud-based contact center platforms providing personalized interactions through diverse outcomes. Together with Genesys as a Gold Partner for the last twenty-five years, Verizon has accelerated the digital transformation of companies and their customer experience.

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