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A Guide to Personalization: Tips Shared by Industry Experts and Leaders

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“The cult of the individual.” I first came across this phrase while reading about Cold War Russia. However, whether we consider it an irony...
The customer journey should be a differentiator for your organization 2

The Customer Journey Should be a differentiator for your organization

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Why Customer Journey Should be a differentiator for your organization Why you ask? Because the journey sets the stage for the entire customer experience and...
Data And AI Is The New Customer Experience Currency

Data And AI Is The New Customer Experience Currency

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Adapting to the accelerating pace of customer changes I do speak to a lot of marketers and CX practitioners around the globe about the fast...
Sustainability of Remote Work Culture: Experts’ Advice

Sustainability of Remote Work Culture: Experts’ Advice

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In 2020, when the COVID-19 pandemic forced most organizations to operate remotely, one of the concerns for industry leaders was the impact this transition...
CXBuzz Interview With Diane Magers, CCXP Founder and Chief Experience Officer at Experience Catalysts

CXBuzz Interview With Diane Magers, CCXP Founder and Chief Experience Officer...

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Hi Diane, tell us about yourself and your background and how you got to the CX space? I started my career as a clinical psychologist, so...
How To Create The Ultimate CX Strategy: The Experts’ Guide

How To Create The Ultimate CX Strategy: The Experts’ Guide

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When it comes to customer experience (CX) strategy, most brands focus on just two things: (1) the product or service they offer and (2)...
New Hires in the CX Space: April 1st, 2021

New Hires in the CX Space: April 1st, 2021

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What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...
World Consumer Day - 4 Factors That Drive Customer Experience Strategy

World Consumer Day – 4 Factors That Drive Customer Experience Strategy

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“Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet...
CXBuzz Interview With Robert Pender Experience Activist's Founder

CXBuzz Interview With Robert Pender Experience Activist’s Founder

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Hi Robert, tell us about yourself and your background and how you got to the CX space? I’ve been operating in commercial customer roles for most...
CXBuzz Interview With Amrutha Murthy Managing Director, Customer Experience & Mystery Shopping at Ipsos Australia & New Zealand

CXBuzz Interview With Amrutha Murthy Managing Director, Customer Experience & Mystery...

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Hi Amrutha, tell us about yourself and your background? I am currently the Managing Director, Customer Experience and Channel Performance at Ipsos Australia; living in...
CXBuzz Interview With Mary Poppen Chief Customer Officer for Glint at LinkedIn

CXBuzz Interview With Mary Poppen Chief Customer Officer for Glint at...

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Hi Mary, tell us about yourself and your background? I'm currently the Chief Customer Officer for Glint at LinkedIn. Prior to joining Glint, I was...
CXBuzz Interview With Ayelet Baron Forbes 50 Global Female Futurists

CXBuzz Interview With Ayelet Baron Forbes 50 Global Female Futurists

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Hi Ayelet, tell us about yourself and your background?  I have been described as a force of nature by individuals and organizations who have worked...

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