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Welcome to the first edition of CXBuzz’s Customer Experience Landscape Map. This project is meant to be a snapshot of the CX industry, aimed...

JCPenney, a popular retail store chain with over 650 sites in the U.S., has teamed up with Metrical, an AI provider, to enhance online...

As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...

“The cult of the individual.” I first came across this phrase while reading about Cold War Russia. However, whether we consider it an irony...

Why Customer Journey Should be a differentiator for your organization Why you ask? Because the journey sets the stage for the entire customer experience and...

Adapting to the accelerating pace of customer changes I do speak to a lot of marketers and CX practitioners around the globe about the fast...

In 2020, when the COVID-19 pandemic forced most organizations to operate remotely, one of the concerns for industry leaders was the impact this transition...

Hi Diane, tell us about yourself and your background and how you got to the CX space? I started my career as a clinical psychologist, so...

When it comes to customer experience (CX) strategy, most brands focus on just two things: (1) the product or service they offer and (2)...

What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...

“Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet...

Hi Robert, tell us about yourself and your background and how you got to the CX space? I’ve been operating in commercial customer roles for most...