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The Customer Experience Landscape Map: 2021 Edition

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Welcome to the first edition of CXBuzz’s Customer Experience Landscape Map. This project is meant to be a snapshot of the CX industry, aimed...

JCPenney Adopts AI Solution To Boost Online Sales

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JCPenney, a popular retail store chain with over 650 sites in the U.S., has teamed up with Metrical, an AI provider, to enhance online...

CXBuzz’s Latest Guest Columns: July 2021

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As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...

A Guide to Personalization: Tips Shared by Industry Experts and Leaders

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“The cult of the individual.” I first came across this phrase while reading about Cold War Russia. However, whether we consider it an irony...
The customer journey should be a differentiator for your organization 2

The Customer Journey Should be a differentiator for your organization

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Why Customer Journey Should be a differentiator for your organization Why you ask? Because the journey sets the stage for the entire customer experience and...
Data And AI Is The New Customer Experience Currency

Data And AI Is The New Customer Experience Currency

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Adapting to the accelerating pace of customer changes I do speak to a lot of marketers and CX practitioners around the globe about the fast...
Sustainability of Remote Work Culture: Experts’ Advice

Sustainability of Remote Work Culture: Experts’ Advice

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In 2020, when the COVID-19 pandemic forced most organizations to operate remotely, one of the concerns for industry leaders was the impact this transition...
CXBuzz Interview With Diane Magers, CCXP Founder and Chief Experience Officer at Experience Catalysts

CXBuzz Interview With Diane Magers, CCXP Founder and Chief Experience Officer...

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Hi Diane, tell us about yourself and your background and how you got to the CX space? I started my career as a clinical psychologist, so...
How To Create The Ultimate CX Strategy: The Experts’ Guide

How To Create The Ultimate CX Strategy: The Experts’ Guide

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When it comes to customer experience (CX) strategy, most brands focus on just two things: (1) the product or service they offer and (2)...
New Hires in the CX Space: April 1st, 2021

New Hires in the CX Space: April 1st, 2021

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What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...
World Consumer Day - 4 Factors That Drive Customer Experience Strategy

World Consumer Day – 4 Factors That Drive Customer Experience Strategy

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“Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet...
CXBuzz Interview With Robert Pender Experience Activist's Founder

CXBuzz Interview With Robert Pender Experience Activist’s Founder

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Hi Robert, tell us about yourself and your background and how you got to the CX space? I’ve been operating in commercial customer roles for most...

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