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The Customer Experience Landscape Map: 2021 Edition
Welcome to the first edition of CXBuzz’s Customer Experience Landscape Map. This project is meant to be a snapshot of the CX industry, aimed...
JCPenney Adopts AI Solution To Boost Online Sales
JCPenney, a popular retail store chain with over 650 sites in the U.S., has teamed up with Metrical, an AI provider, to enhance online...
CXBuzz’s Latest Guest Columns: July 2021
As the CX field continues to grow and flourish, its conventions and tactics are always evolving. This constant growth comes with a level of...
A Guide to Personalization: Tips Shared by Industry Experts and Leaders
“The cult of the individual.” I first came across this phrase while reading about Cold War Russia. However, whether we consider it an irony...
The Customer Journey Should be a differentiator for your organization
Why Customer Journey Should be a differentiator for your organization
Why you ask? Because the journey sets the stage for the entire customer experience and...
Data And AI Is The New Customer Experience Currency
Adapting to the accelerating pace of customer changes
I do speak to a lot of marketers and CX practitioners around the globe about the fast...
Sustainability of Remote Work Culture: Experts’ Advice
In 2020, when the COVID-19 pandemic forced most organizations to operate remotely, one of the concerns for industry leaders was the impact this transition...
CXBuzz Interview With Diane Magers, CCXP Founder and Chief Experience Officer...
Hi Diane, tell us about yourself and your background and how you got to the CX space?
I started my career as a clinical psychologist, so...
How To Create The Ultimate CX Strategy: The Experts’ Guide
When it comes to customer experience (CX) strategy, most brands focus on just two things: (1) the product or service they offer and (2)...
New Hires in the CX Space: April 1st, 2021
What is happening in the customer experience world this week? At CXBuzz, we closely follow the industry, monitoring recent hires and promotions. From Credit...
World Consumer Day – 4 Factors That Drive Customer Experience Strategy
“Consumers by definition include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision. Yet...
CXBuzz Interview With Robert Pender Experience Activist’s Founder
Hi Robert, tell us about yourself and your background and how you got to the CX space?
I’ve been operating in commercial customer roles for most...
